Field Operations Manager

Thames Water Utilities Limited; Guildford, Godalming; On-site; GBP 39,000 - 46,000; Full time

Job summary

Join a forward-thinking company as a Field Operations Manager, leading a dynamic team in the maintenance of vital water network assets. This role offers the chance to make a significant impact on operational efficiency and customer service while ensuring safety and compliance standards are met. With a competitive salary, generous benefits, and opportunities for career advancement, this is an exciting opportunity for those passionate about making a difference in the community and environment. Embrace a rewarding career with a commitment to sustainability and innovation.

Benefits

Car Allowance

26 Days Annual Leave

Generous Pension Scheme

Health and Wellbeing Benefits

Flexible Working Arrangements

Qualifications

• Experience leading operational teams with a focus on performance.
• Strong communication skills for stakeholder interaction.

Responsibilities

• Lead a multi-disciplined team for operational and maintenance activities.
• Manage budget and drive performance against key metrics.

Skills

Leadership

Performance Management

Problem-Solving

Communication

Stakeholder Awareness

IT Literacy

Tools

SAP

Job description

Job title Field Operations Manager Ref 40922 Division Asset Operations & Capital Delivery Location Godalming - Guildford - GU7 1UP Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £46,000 per annum depending on skills and experience plus a car allowance on top! Job grade B Closing date 20/05/2025

We are looking for a Field Operations Manager to join Thames Water permanently.

You will lead a multi-disciplined team, who will be carrying out Operational and Maintenance activities of our Water Network Assets in the Thames Valley area.

You will work Monday to Friday, 36 hours per week.
Location - Godalming - Guildford - GU7 1UP.

What will you be doing as a Field Operations Manager?

You will be responsible for operational and maintenance delivery through the effective leadership and direction of resources to achieve set performance and expenditure targets, quality standards, and statutory requirements.

• Direct and develop Network Service Technicians by setting measurable goals, holding team meetings, one to one-on-ones, completing the PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Champion change through a passion for continuous improvement, promoting best practice ways of working, and sharing local knowledge.
• Manage, control, and report on an assigned budget, including contributing to budgetary planning to ensure that financial targets are met.
• Assist with developing risk assessment and Safe Systems of Work (SHE4) for complex work activities.
• Monitor and drive performance against key metrics to make sure all work is responded to promptly.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.
• Demonstrate adherence to health and safety policies and a clear commitment to continuously improving the health and safety of our people and sites.

What should you bring to the role?

• Have previous experience in leading a high-performing operational team and have excellent people and performance management skills.
• Demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving.
• Have excellent communication and interpersonal skills to interact with your field-based colleagues and key stakeholders.
• Possess strong IT literacy skills as all work is managed through the SAP system, user training for this and other standard software systems will be provided.
• Have a full, valid UK driving license, as travelling to other sites and fields will be required
• There is a Standby rota in this role.

What’s in it for you?

• Offering a salary up to £46,000 per annum, depending on skills and experience + a car allowance on top.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.