Field Operations Engineer – M6/M62 Corridor/Lancashire

Kenton Black Ltd; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Operations Engineer to provide exceptional service to water treatment customers across the M6/M62 corridor. This role involves maintaining customer relationships, performing technical support, and ensuring compliance with safety regulations. The ideal candidate will have a background in engineering or chemistry, alongside a passion for customer service and problem-solving. With a competitive salary, overtime, and generous benefits, this position offers a chance to make a significant impact in an innovative and supportive environment. Join a team that values your expertise and commitment to excellence.

Benefits

Company Vehicle

Fuel Card

Comprehensive Pension Scheme

25 Days Annual Leave

Birthday Off

Qualifications

• HNC or degree in relevant engineering or chemistry qualification is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Develop and maintain strong customer relationships and provide technical support.
• Perform service and chemical treatment analysis for water treatment.

Skills

Customer Relationship Management

Time Management

Communication Skills

Problem Solving

Organizational Skills

IT Competency

Customer Service

Education

HNC or Degree in Mechanical, Electrical, or Chemical Engineering

GCSE or Equivalent in English and Maths

Tools

Chemical Treatment Analysis Tools

Job description

Field Operations Engineer – M6/M62 Corridor/Lancashire

Job Title: Field Operations Engineer (Chemical treatment)
Location: M6 Corridor, M62, Lancashire
Territory: From Carlisle/North West of England
Type: Permanent, Full-time, 37.5 hours per week
Benefits: £Competitive salary + overtime + commission + 25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme

Our client is looking for a Field Operations Engineer to deliver top-tier service to their water treatment customers.

Key Responsibilities:

1. Develop and maintain strong customer relationships.
2. Provide on-site corrective/preventative maintenance and after-sales technical support.
3. Perform service, chemical treatment analysis, monitoring, and account management.
4. Ensure Legionella control and customer compliance with ACOP L8.
5. Offer recommendations for best working practices to customers.
6. Gather information for client review meetings and review site water services risk assessment.
7. Compile and maintain site log books for customers, including auditing.
8. Initiate water treatment programs on new accounts and commission new dosing/control installations.
9. Complete risk assessments, work reports, and all other relevant documentation.
10. Identify opportunities for selling parts, consumables, plant upgrades, and refurbishment work.
11. Provide feedback to customers on future product development, features, and functions.
12. Update line manager on issues that may impact the company financially, reputationally, or operationally.

General Requirements:

1. HNC or degree in Mechanical, Electrical, or Chemical Engineering or Chemistry qualification (or similar).
2. GCSE or equivalent in English and Maths.
3. Full UK driving license is mandatory.
4. Excellent time management skills.
5. Knowledge and experience in chemical water treatment (cooling tower management, boiler optimization).
6. Experience as an Operations/Service Engineer, Technical Support, or laboratory role.
7. Passion for delivering exceptional customer service.
8. Ability to handle challenging conversations and find resolutions.
9. Strong verbal and written communication skills at all levels.
10. Demonstrable experience in building strong working relationships internally and externally.
11. Good IT competency.
12. Strong organizational skills with attention to detail.
13. Ability to prioritize workload and manage multiple tasks.