Field Officer - Electronic Monitoring

Serco; North East; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider is seeking a Field Officer to join their Electronic Monitoring Service. The role involves visiting individuals in their homes to install tagging equipment and provide support during their reintegration into the community. Candidates should possess good communication skills, a valid UK driver’s license, and a commitment to making a positive difference. The position offers a diverse and supportive work environment.

Benefits

Base Salary and Company Car

Pension and Life Insurance

Health and Wellbeing Benefits

Discounts and Deals

Supportive Team Environment

Qualifications

• Valid UK driver’s license is essential.
• Willingness to undergo Baseline Personnel Standard Security vetting.
• Commitment to making a difference.

Responsibilities

• Install tagging equipment in individuals' homes.
• Build trust and reassure individuals about their safety.
• Support individuals in reintegrating into the community.

Skills

Good communication skills

Ability to build rapport

Reasonable fitness

Job description

Field Officer - Electronic Monitoring, Durham

Client: Serco

Location: Durham

Job Category: Other

EU work permit required: Yes

Job Reference: 55f9f5cd53f9

Job Views: 17

Posted: 22.08.2025

Expiry Date: 06.10.2025

Job Description:

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.

Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job; it’s the chance to be part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every day. In addition to a rewarding career, we offer:

• Base Salary of £[amount] per annum
• Company Car (including personal use)
• Pension (matched up to 6%), life insurance, days annual leave (rising after 7 years’ service), plus Bank Holidays
• A range of benefits supporting your health and wellbeing, such as Employee Assistance Programme, MIND, healthcare, dental plans, and more
• Access to discounts and deals like Merlin Attractions, mobile phone discounts, cinema, leisure, retail, and hospitality discounts
• A supportive team and culture committed to diversity and inclusion

We operate year-round, and due to the nature of the work, you will work a range of shifts covering days, weekends, and bank holidays. Your contractual workweek averages 37.5 hours, with a rolling rota including weekends. Evening shifts typically range from 5 pm to 1 am, with flexibility required for earlier or later start times. The rota is provided approximately weeks in advance, allowing you to plan your time off.

Key Responsibilities

About the Role: You will visit individuals in their homes to install tagging equipment, working alone or with a Monitoring Support Officer. You'll build trust, reassure them about their safety, and help reduce pressure on the prison system by supporting their reintegration into the community. Each day presents different opportunities and challenges.

You will receive 3 weeks of training and be accompanied by an experienced Officer or Mentor until comfortable in your role. Due to occupational requirements, we particularly welcome applications from female candidates, in line with the Equality Act 0.

What you need to do the job?

Our current officers come from diverse backgrounds. What matters is your commitment to making a difference. You will learn during the initial 2-week training and through shadowing and mentorship. A valid UK driver’s license, reasonable fitness, and good communication skills are essential for building rapport with individuals.

Additional Information:

All employment offers are subject to Baseline Personnel Standard Security vetting, including right to work/identity checks, a criminal record check, and verification of the last 3 years of employment or academic activity.