Field Manager Building Maintenance / Repairs

Goodman Masson; Menston; On-site; GBP 41,000 - 47,000; Full time

Job summary

A leading social housing provider in Menston is seeking an experienced Field Manager to lead a skilled trades team ensuring high-quality responses to maintenance requests. The ideal candidate will possess leadership skills, a strong customer service background, and a minimum of a City and Guilds Advanced Craft NVQ Level 2. This role offers a salary starting at £41,562 and includes comprehensive benefits. Join us to make a positive impact on our communities!

Benefits

Starting salary of £41,562

£1,000 essential car user allowance

Social Housing Pension Scheme

28 days annual leave

Training and development opportunities

Wellbeing site with discounts

Corporate health scheme membership

Employee Assistance Programme

Cycle to work scheme

Gym membership discounts

Qualifications

• Ability to lead a repairs team in a high challenge environment.
• Strong track record for delivering excellent customer experience.
• Problem-solving and conflict resolution experience.
• Exceptional communication and interpersonal skills.
• Experience managing and reporting on performance measures and budgets.
• Excellent IT skills and ability to accurately process data.
• Full driving license and own vehicle required.

Responsibilities

• Provide strong leadership as part of the Building Services Management Team.
• Lead delivery of responsive repairs service ensuring efficiency.
• Put the customer at the forefront of service improvements.
• Manage and utilize data systems to monitor performance.
• Prepare performance reports for Teams and Senior Managers.
• Procure and manage sub-contractors and suppliers.
• Ensure Health and Safety procedures are applied.

Skills

Leadership

Customer experience

Problem-solving

Communication skills

IT literacy

Education

City and Guilds Advanced Craft NVQ Level 2

Job description

We are currently recruiting an experienced Field Manager to lead a team of skilled trade operatives, ensuring the effective delivery of a high quality responsive repairs service across Incommunities. This is a great opportunity for someone looking to make a real, positive difference to the safety, comfort, and overall improvement of our customers' homes.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide strong leadership as part of the Building Services Management Team - driving and delivering the service towards an outstanding responsive repairs service.
• Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives.
• Positively lead and take ownership of your trade area for the delivery of high quality, efficient response maintenance services.
• Put the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints.
• Support the service transformation and delivery of the three-year service improvement plan.
• Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's.
• Prepare and deliver performance reports to Teams and Senior Managers.
• Procure and manage sub-contractors and suppliers.
• Effective management of service area budget, monitor and manage actual expenditure and deliver value for money.
• Ensure robust Health and Safety procedures and policies are applied.

Requirements

• Ability to lead a repairs team in a high challenge environment through continuous improvement and achieve high levels of colleague engagement
• Strong track record for delivering an excellent customer experience in relation to response maintenance services.
• Problem solving and conflict resolution experience, especially in terms of dealing with customer complaints
• Exceptional communication and interpersonal skills, both verbal and written.
• Experience of managing and reporting on performance measures and budgets.
• Excellent literacy and IT skills and the ability to use a variety of systems, including recording and processing data accurately and writing reports
• A full driving license and own vehicle are required as you will be required to travel to sites and offices around the district.
• A minimum of a City and Guilds Advanced Craft NVQ Level 2.

Benefits

• Starting salary of £41,562 per year which increases with service up-to £46,202
• £1,000 essential car user allowance per year plus mileage
• Social Housing Pension Scheme - upto 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!