Field IT Technician

Birchgrove; Cobham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Birchgrove is seeking an IT Support professional to manage ad hoc support requests and maintain IT equipment for its diverse sites. The ideal candidate will have experience in troubleshooting, a strong understanding of Microsoft Office 365, and a commitment to enhancing community well-being. This role offers opportunities for growth in a collaborative and innovative environment, with the chance to make a meaningful impact in the lives of seniors.

Benefits

Growth opportunities through professional development

Healthcare cashback

Electric car scheme

Collaborative culture

Qualifications

• 1-2 years in a similar role.
• Driving license and willingness to travel.
• Adaptability and decision-making skills.

Responsibilities

• Manage and record IT help desk requests via phone or email.
• Perform on-site initial analysis of IT issues.
• Install, configure, and support IT equipment.

Skills

Troubleshooting Microsoft Windows 10 and 11

Hardware fault diagnosis and repair

Office 365 app setup and support

Multi-Factor Authentication administration

Basic networking protocols

Job description

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.

The Role

As the first line support for the company, you will be responsible for triaging ad-hoc support requests, providing remote or on-site support as necessary. The role requires travel to various sites.

The role also involves routine maintenance of equipment and services, including basic installation, configuration, and support of IT equipment (PCs, phones, laptops, printers, etc.), Office 365 SharePoint management, email account creation, backup maintenance, system checks, and general troubleshooting.

You will be based at the company's office in Cobham, with regular visits to sites in Mill Hill (North London), Sidcup (North West Kent), Leatherhead, Woking, Ewell, and Godalming (Surrey). In the next 10 months, new sites in Hampton Court and Banstead will open, which will also require visits, along with any new developments purchased.

You must be prepared to assist with out-of-hours support if required.

The Person

The Ideal Candidate Should Have:

• 1-2 years in a similar role
• Experience troubleshooting Microsoft Windows 10 and 11 issues
• Hardware fault diagnosis and repair experience
• Office 365 app setup and support
• Experience with Multi-Factor Authentication administration
• Office 365 storage and SharePoint setup and support
• Basic networking protocols (IP addressing, DHCP, DNS)
• Driving license and willingness to travel
• Commitment to enhancing residents' well-being and fostering community
• Adaptability and decision-making skills to manage priorities
• Willingness to work flexibly to meet business needs
• Values aligned with our philosophy (see website)

Key Responsibilities

• Manage and record IT help desk requests via phone or email
• Initial triage and response to support calls, escalating when necessary
• Resolve helpdesk requests, including user creation, SharePoint management, email setup, backup, system checks, and troubleshooting
• Perform on-site initial analysis of IT issues
• Install, configure, and support IT equipment
• Assist with out-of-hours support if needed

Why Work for Us

• Growth opportunities through professional development
• Collaborative and innovative culture that values ideas and creativity
• Opportunity to make a positive community impact
• Competitive benefits including healthcare cashback and electric car scheme
• Dedicated to diversity and inclusion
• Join a leading UK organization in its field

We are passionate about our mission and seek individuals who share our values. If you want a fulfilling career in a positive environment, apply to join our dynamic team.