Field IT Support Engineer

Oscar Technology; Taunton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech firm is looking for a Field IT Support Engineer to provide on-site and remote technical support. The ideal candidate will have at least 2 years' experience in a technical support role, solid knowledge of Windows systems, and strong troubleshooting skills. You will be responsible for diagnosing IT issues and ensuring smooth operations across client systems while delivering outstanding customer service. A full UK driving license is required for travel to client sites.

Qualifications

• 2 years in a technical support role.
• Solid knowledge of Windows 10/11, Office, and Active Directory.
• Full UK driving license and willingness to travel.

Responsibilities

• Provide on-site and remote 2nd line support.
• Diagnose and resolve hardware/software issues.
• Support network infrastructure and maintain documentation.

Skills

Troubleshooting skills

Customer service

Technical support experience

Knowledge of Windows 10/11

Basic networking

Job description

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Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.

The Role:

As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.

You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.

Key Responsibilities:

Provide on-site and remote 2nd line support to a variety of clients

Diagnose, resolve, or escalate hardware and software issues

Install and configure desktops, laptops, printers, and other peripherals

Support network infrastructure: routers, switches, firewalls, and Wi-Fi

Maintain documentation for client environments and service activities

Collaborate with internal service desk and project teams

Deliver outstanding customer service and communicate effectively

What You'll Need:

2 years in a technical support role (MSP experience a strong advantage)

Solid knowledge of Windows 10/11, Office , Active Directory, and basic networking

Strong troubleshooting skills and a calm, methodical approach

Full UK driving license and willingness to travel to client sites

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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