Field IT Service Engineer

AWE; Willenhall; On-site; GBP 25,000 - 40,000; Full time

Job summary

A dynamic opportunity for a Field IT Service Engineer based in Willenhall, overseeing EPOS installations across the Midlands and North Wales. The role requires expertise in IT fault finding, strong communication skills, and a hands-on approach within a supportive work environment. Enjoy competitive benefits including a generous maternity scheme, skill development, and an inclusive workplace policy.

Benefits

Holiday, Maternity and Paternity leave exceeding statutory entitlements

Outstanding Training & Development

Generous staff discount in SPAR stores

Company Pension Scheme

Well-being support

Qualifications

• Must have IT fault finding experience/skills.
• An Electrical qualification is preferred.
• Knowledge of structured data cabling is preferred.

Responsibilities

• Installation of new EPOS hardware including data cabling.
• Providing operational standards advice via telephone and training.
• Support the Helpdesk team as required and ensure compliance for systems.

Skills

IT fault finding

Communication

Numeracy

Literacy

Education

Electrical qualification

Tools

Structured data cabling

Job description

Field IT Service Engineer


Location: Field Based with visits to Willenhall (West Midlands) when required
Salary: Competitive
Hours: Mon-Fri, 9am-5:30pm plus weekend on a rota basis, 40 hrs p/w (Part Time option available)

We have an exciting opportunity for a Field Service Engineer, field based in Willenhall, West Midlands, you will be covering Midlands and North Wales areas

Company Van & Equipment Supplied

Must have IT fault finding experience/skills

We are looking for someone who is motivated, friendly, hands-on and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support as outlined below. We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities:

• Installation of new EPOS hardware including, data cabling if appropriate• Installation and deployment of systems using correct and documented procedures
• Provide EPOS operational standards advice – Via Telephone, modem, Best Practice and/or training
• Ensuring personal availability at all times required within defined territory(s)
• Holding adequate spares availability at all times within defined territory(s)
• Ensuring that all aspects of the build and repair process are followed at all times
• Ensuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times
• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer
• Ensuring non-EPOS PC based ordering systems are supported and available at all times
• Support the Helpdesk team as required
• General administration duties
• Communicate any observations of future potential issues which may arise from any IT system

Key Skills:

• Basic numeracy and literacy skills are required
• An Electrical qualification is preferred but not essential
• Knowledge of structured data cabling is preferred
• Excellent communication skills and the ability to build strong working relationships
• IT fault finding experience/skills (essential)

About Us:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

What's in it for you?

Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Well being support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

For more information on the role, please download the job description.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

You may also have experience in the following roles: Maintenance Engineer, Field Service Engineer, Mobile Engineer, IT Engineer, IT Technician, IT Support Technician, Technical Support Specialist, IT Support Analyst, Technical Support Engineer, etc.

REF-222 744