Field IT Service Engineer

Danish DeeJay Awards; Willenhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Field Service Engineer to cover the Midlands and North Wales areas. The role involves installation of EPOS systems and providing technical support. Candidates should have a passion for service and strong IT fault finding skills, with a focus on maintaining high operational standards.

Benefits

Generous staff discount in SPAR stores

Company Pension Scheme

Paid Breaks

Early access to pay through EarlyPay

Wellbeing support access

Cycle to work scheme

Long Service Awards

Training & Development Opportunities

Qualifications

• Must have IT fault finding experience/skills.
• Preferred knowledge of structured data cabling.
• Ability to build strong working relationships.

Responsibilities

• Installation of new EPOS hardware and data cabling.
• Provide EPOS operational standards advice and support.
• Ensure all systems are asset tracked and assigned correctly.

Skills

IT Fault Finding

Excellent Communication

Basic Numeracy and Literacy

Education

Electrical Qualification (Preferred)

Tools

EPOS Hardware

Job description

Location: Field Based with visits to Willenhall (West Midlands) when required

Salary: Competitive

Hours: Mon-Fri, 9am-5:30pm plus weekend on a rota basis, 40 hrs p/w (Part Time option available)

We have an exciting opportunity for a Field Service Engineer, field based in Willenhall, West Midlands, you will be covering Midlands and North Wales areas

Company Van & Equipment Supplied

Must Have IT Fault Finding Experience/skills

We are looking for someone who is motivated, friendly, hands-on and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support as outlined below. We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities

Installation of new EPOS hardware including, data cabling if appropriate Installation and deployment of systems using correct and documented procedures

Provide EPOS operational standards advice Via Telephone, modem, Best Practice and/or training

Ensuring personal availability at all times required within defined territory(s)

Holding adequate spares availability at all times within defined territory(s)

Ensuring that all aspects of the build and repair process are followed at all times

Ensuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times

Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer

Ensuring non-EPOS PC based ordering systems are supported and available at all times

Support the Helpdesk team as required

General administration duties

Communicate any observations of future potential issues which may arise from any IT system

Key Skills

Basic numeracy and literacy skills are required

An Electrical Qualification Is Preferred But Not Essential

Knowledge of structured data cabling is preferred

Excellent communication skills and the ability to build strong working relationships

IT Fault Finding Experience/skills (essential)

About Us:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

What's in it for you?

Excellent Benefits Package Including

Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements

Develop your skills and capability in a highly supportive and multi-diverse culture

Outstanding Training & Development

Gain hands-on experience in a high volume, fast paced convenience store

Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)

Proactive promotion of internal candidates

Paid Breaks

Free Tea & Coffee

Early access to your pay through EarlyPay

24/7 access to your payslips and Rotas via HR/Payroll portal

Well being support access to emotional support, counselling, legal and financial advice

Company Pension Scheme

NEST pension scheme

Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme

Extra Holidays - Purchase Scheme

Cycle to work - Bicycle purchase scheme

Long Service Awards

For more information on the role, please download the job description.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

You may also have experience in the following roles: Maintenance Engineer, Field Service Engineer, Mobile Engineer, IT Engineer, IT Technician, IT Support Technician, Technical Support Specialist, IT Support Analyst, Technical Support Engineer, etc.

REF-222 744

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