Field Installation Engineer

Verisure; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company van

Fuel card

Company smartphone

Birthday off

Uncapped commission

Pension plan

Private healthcare

Career progression opportunities

Gym Flex

PerkBox

Job summary

Verisure is actively seeking a Field Installation Engineer in Twickenham to install and maintain security systems while engaging customers. The role focuses on delivering high-quality service, guiding customers on upgrades, and ensuring first-time fixes when possible.

The successful candidate will work a 40-hour week with scheduled shifts, benefit from a substantial commission structure, and join a company with a long history in professional security solutions.

Qualifications

• Excellent communication abilities and a team mindset.
• Proactive problem-solving approach with customers.
• Comfortable using hand tools and working at height.

Responsibilities

• Carry out detailed assessments of customers' premises and tailor security upgrades.
• Install, service and maintain Verisure alarm systems with first-time fix focus.
• Provide expert advice to design systems meeting customer needs and risks.
• Demonstrate system features clearly to customers.
• Troubleshoot faults and resolve issues including false alarms.
• Upsell additional products and services to enhance security.
• Manage stock, tools and company vehicle per standards.
• Deliver high levels of customer service and professionalism.

Skills

Strong communication

Team oriented

Proactive problem-solving

Customer-facing

Tools

Hand tools

Job description

Field Installation Engineer

Location: Twickenham
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off)
Holiday: 29 days annual leave, increasing to 31 days after 1 year

About the Role

We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills.

Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs.

About Verisure

Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.

Key Responsibilities

• Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
• Install, service, and maintain Verisure alarm systems with a focus on first-time fix
• Provide expert advice to design systems that meet customer needs and risks
• Deliver clear and engaging system demonstrations to customers
• Troubleshoot faults and resolve technical issues, including repeat false alarms
• Identify and act on opportunities to enhance customer security through additional products and services (upselling)
• Manage stock, tools, and company vehicle in line with company standards
• Deliver consistently high levels of customer service and professionalism

What We’re Looking For

• Strong communication skills and a team-oriented mindset
• A proactive, problem-solving approach
• Comfortable using hand tools and working at height (step ladders)
• Full, clean manual driving licence
• Interest in technology and security systems
• Confidence in speaking with customers and recommending additional products or upgrades
• Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential

Earnings & Performance

This role includes a performance-based commission structure, with earnings linked to:

• Successfully completing installations and service visits
• Recommending and securing additional products or system upgrades

Benefits

• Company van (with optional personal use)
• Fuel card (business use)
• Company smartphone
• Birthday off
• Uncapped commission structure
• Employee alarm discount
• Referral bonus scheme
• Gym Flex
• Pension plan
• Private healthcare
• Career progression opportunities
• PerkBox (discounts on retail, restaurants, and attractions)

Why Join Verisure?

A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

Additional Information

• A full DBS check is required (provided by the company if successful)
• Driving licence required