Field Implementation Technician I

Toast Inc; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A renowned restaurant technology company is seeking a Field Implementation Technician in the City of Westminster, UK. This role focuses on training restaurant staff and providing on-site support for the Toast POS system. Candidates should have restaurant experience, excellent communication skills, and willingness to travel up to 100%. You'll play a crucial role in optimizing restaurant operations and ensuring customer satisfaction in a dynamic work environment.

Benefits

Competitive salary and benefits

Opportunities for career growth

Supportive work environment

Qualifications

• 1-3 years of restaurant industry experience is preferred.
• Ability to work early mornings, evenings, and weekends.
• Proven track record in customer service.

Responsibilities

• Become a product expert on the Toast POS system.
• Install and configure Toast hardware and networking devices.
• Conduct training sessions with restaurant stakeholders.

Skills

Excellent communication skills

Attention to detail

Problem solving

Adaptability

Technical support

Tools

Toast POS system

Computer Networking

Field Service

Hand Tools

Job description

Responsibilities

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including terminals, handhelds, printers and other peripherals.
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

Requirements

• The ideal candidate will have flexibility with hours and the ability to work early mornings and evenings. Weekend hours could also be required on an ad‑hoc basis depending on customer needs.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve / troubleshoot in a timely manner.
• Ability to think creatively and provide service‑oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic and professionalism during challenging situations.
• This role will require travel within your local area and could include up to 100% travel.

Role Breakdown

• Implementation (75%) – The primary function of the Field Implementation Technicians is to be the on‑site (or remote) point of contact for our customers. This may include working with our Account Executives and conducting site surveys to ensure customers understand the physical and network requirements before installation; completing the installation of our hardware and networking equipment; training owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform; conducting on‑site or remote support on or after their activation dates.
• Internal best practices documentation and enablement (10%) – As Toast scales its international presence the Field Implementation Technicians (FITs) are responsible for documenting country‑specific best practices and nuances in particular calling out where the process deviates from the US customer base (e.g. all menus in Ireland are tax‑inclusive and tax is called VAT). They will also be responsible for training and ramping up new FITs and regional contracting partners.
• Post‑Live Relationship Management (15%) – As the client is transitioned over into the post‑onboarding phase of the customer journey the FIT is expected to ensure this transition goes smoothly and therefore is available for remote go‑live support to assist and guide the customer during their first several days of usage by providing post‑live remote guidance, troubleshooting problems or follow‑up training. Given that we are in the early days of international onboarding this role will spend more time on post‑live support than US counterparts including site visits with the product team where necessary. This also may require some after‑hours support for equipment break‑fix in the field.

Why Join Us

Toast is looking for self‑motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the system, train staff, build a relationship with our customers and ensure they are successful. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively and are creative problem solvers. At Toast we move fast and have a lot of opportunities for career growth so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business internationally. Networking knowledge is a plus!

Qualifications

1-3 years of restaurant industry experience is highly desired. Computer Hardware, Customer Service, Hand Tools, Computer Networking, Field Service, POS, Windows, Mechanical Knowledge, Service Technician Experience, Merchandising, Project Coordination, Troubleshooting.

Employment Type

Full Time

Compensation & Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at …

Diversity & Inclusion

Diversity, Equity and Inclusion is baked into our recipe for success. At Toast our employees are our secret ingredient when they thrive we thrive the restaurant industry is one of the most diverse and we embrace that diversity with authenticity, inclusivity, respect and humility. We impose a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Legal Notice

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.