Field Implementation Consultant, Birmingham New Birmingham, England, United Kingdom

Lightspeed; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Implementation Consultant to join their dynamic team in Birmingham. This role is pivotal in providing on-site service and technical assistance for Point of Sale products in the hospitality sector. You will ensure smooth implementation processes, train staff, and troubleshoot technical issues, all while representing the company as a brand ambassador. With a focus on customer success, you will have opportunities to innovate and improve processes, making a significant impact in a collaborative and flexible work environment. Join a company committed to diversity and providing excellent customer experiences globally.

Benefits

Flexible Paid Time Off

Private Medical Insurance

Health & Wellness Credit

Mental Health Support

Work from anywhere for 60 days/year

Access to LinkedIn Learning

Volunteer leave

Lightspeed equity scheme

Career growth opportunities

Impactful team environment

Qualifications

• Experience in hospitality and customer interaction.
• Proven troubleshooting skills for technical issues.
• Ability to manage multiple projects effectively.

Responsibilities

• Travel to customer locations for hardware implementation.
• Conduct onsite training sessions for the POS system.
• Install and troubleshoot networking devices.

Skills

Customer Interaction

Troubleshooting Skills

Project Management

Collaboration

Organizational Skills

Tools

POS Systems

Networking Devices

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a Field Implementation Consultant to join our team in Birmingham. You will provide on-site service and technical assistance for our Point of Sale products within the hospitality industry, including restaurants, hotels, and bars. Your role is crucial in ensuring smooth go-live processes, setting our strategic customers up for success, and representing Lightspeed in the UK. You will leverage industry social networks to promote our product and grow our customer base by delivering exceptional service. Additionally, you will have the opportunity to lead projects focused on innovating and improving our processes to ensure a best-in-class customer experience. Our customers’ success is our success.

What you’ll be responsible for:

• Travel to customer locations to facilitate hardware implementation and provide technical support.
• Plan and conduct onsite training sessions with business owners, management, and staff on the POS system.
• Guide customers through setup, implementation, and integration processes.
• Install and troubleshoot networking devices, including routers and wireless access points.
• Document and track installation details, network schematics, and onsite services.
• Report installation progress to your Team Lead and Installation Coordinator.
• Ensure all hardware is available before onsite visits.
• Manage your schedule and collaborate with the Installation Coordinator for efficient planning.
• Communicate customer and product issues to our development team.
• Represent Lightspeed as a company ambassador to customers.
• Apply troubleshooting techniques to identify and resolve customer issues promptly.
• Collaborate with the Launch and Professional Services team to enhance customer experience.

What you’ll bring to the team:

• Experience in the hospitality industry and customer interaction to deliver value.
• Proven troubleshooting skills for technical issues.
• Ability to manage multiple projects across different customer stages.
• Collaborative work ethic with the Field Sales team for onboarding new customers.
• Highly organized, self-motivated, and eager to learn.

Preferred but not necessary:

• Passion for technology
• Experience in technical or hardware installation/support
• Fundamental networking knowledge
• Background in POS, SaaS, networking, or software.

We offer comprehensive technical training for the right candidate and support your growth.

What’s in it for you?

• Flexible work environment
• Career growth opportunities
• Impactful team environment

Enjoy benefits such as:

• Lightspeed equity scheme
• Flexible Paid Time Off
• Private Medical Insurance and health plans
• Health & Wellness Credit
• Mental Health Support through apps
• Work from anywhere for 60 days/year
• Access to LinkedIn Learning
• Volunteer leave

We are committed to diversity and inclusion and welcome applications from all backgrounds. Accommodations are available upon request.

Next steps:

We aim for a mutually beneficial relationship. Check out our career page for more information.

Lightspeed is committed to building inclusive communities through commerce, welcoming applications from diverse backgrounds, including the LGBTQ+ community, since our founding in 2005 in Montreal's gay village.

Who we are:

Lightspeed provides a comprehensive commerce platform that helps merchants innovate and provide excellent customer experiences worldwide. Founded in Montreal in 2005, our company is listed on NYSE and TSX, with teams across North America, Europe, and Asia Pacific, serving businesses in over 100 countries.