Field Events Support Manager

Innserve Ltd; Tadcaster; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Innserve Ltd is seeking a Field Events Support Manager to join their team, focusing on planning and delivering events for leading bars and restaurants. The role includes responsibilities in contract administration and customer relations, along with hybrid working flexibility and numerous benefits.

Benefits

Generous holiday allowance: 23 days + bank holidays

Personalised additional benefits via 'All Inn' scheme

Free refreshments and soft drinks

In-house training and qualification support

Life assurance and access to healthcare app

Qualifications

• Experience in delivering contractual administration.
• Ability to motivate others and form positive relationships.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Planning and delivering major events across the UK.
• Creating contracts and negotiating pricing with customers.
• Leading improvements in operating procedures and equipment management.

Skills

Communication

Planning

Negotiating

Organizational skills

Attention to detail

Commercial acumen

Education

Background in events, hospitality, or similar

Job description

Are You

Looking for a customer service role that's out of the ordinary? In a hybrid, flexible working week, with at least two days work from home per week?

Skilled in working with customers and driving simplicity while providing solutions?

Interested in joining our growing team of customer service installations specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, events, and keep our customers pouring?

Looking for full-time hours Mon to Fri (35 per week)?

Working At Innserve, You'll Enjoy

• Competitive salary + a performance-based incentive paid quarterly.
• Hybrid working: Offering flexibility and a great work-life balance.
• Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.
• Amazing core benefits: Life assurance, access to the award-winning Help at hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
• Personalised additional benefits: Tailor your benefits to your needs with our 'All Inn' flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!
• Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
• Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.

Your typical day as a Field Events Support Manager: You'll join our team of experts, planning and delivering major events, providing quotes and pricing. You'll create contracts, liaising with customers and negotiate pricing and service provision. Spearheading advertising and promotions, you will work in a range of exciting events at venues across the UK, including trade shows, sporting events, Christmas events and more. Overseeing stock control, you will work closely with a range of skilled colleagues to ensure a seamless service to our customers.

With a focus on continuous improvement, you will ensure that our service is reviewed and develop efficiencies in equipment management. You will lead improvements in operating procedures, and reductions in resources. This role will develop your existing planning and organisational abilities and will require occasional site visits.

You'll Already Have

• Ideally, a background in events, hospitality or similar.
• Confidence in communicating and an ability to form positive working relationships with internal stakeholders and customers.
• Proven commercial acumen and negotiating skills with the ability to motivate others.
• Experience in delivering contractual administration.
• Strong planning, organisation and communication skills
• Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
• The ability to stay cool under pressure.
• Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential

At Innserve, we are One Big Team. Interested in joining us?