Field/Equip Support Tech

Oceaneering; Aberdeen City; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the offshore energy sector seeks a Technical Support Specialist for Subsea Robotics. This role involves providing technical and operational support globally, assisting with installations, troubleshooting, and maintaining client relations. Candidates should have a technical degree and significant experience in mechanical systems, with opportunities for advancement within the company.

Benefits

Competitive salary

Benefits and opportunities for advancement

Qualifications

• Minimum of five years’ experience in mechanical, hydraulic, and electrical systems.
• Technical/associates degree preferred.
• Ability to prioritize projects effectively.

Responsibilities

• Provide remote technical support within a 24/7 global tech support framework.
• Assist offshore with installation and troubleshooting of subsea robotics equipment.
• Create documents and flow charts to assist offshore crews.

Skills

Analytical problem-solving

Teamwork

Cooperative working relationships

Proactive identification of tasks

Education

Technical/associates degree

High school diploma or GED

Job description

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

Provide Technical and Operational support for Subsea Robotics, Intervention, Workover Controls, Surface Support equipment, etc., on a worldwide basis.

Duties And Responsibilities

• Provide remote technical support within the 24/7 global tech support framework.
• Provide offshore assistance for installation and interfacing of all Subsea Robotics equipment including ROV Systems, Subsea Tooling, Workover Control Systems, Tensioner and Reel systems.
• Provide offshore assistance for complex troubleshooting and repairs.
• Provide offshore and onshore assistance for Subsea Robotics system upgrades.
• Provide offshore technical support for critical and high-profile jobs.
• Assist installations group with System Installations and winch drum change outs.
• Assist in rebuilding and maintaining good client relations.
• Assist in training offshore personnel.
• Assist shop and yard personnel with troubleshooting questions for all equipment.
• Participate in Factory Acceptance Testing (FAT) when requested.
• Assist SCM with queries involving technical information and help identify obsolete parts for recycling or replacement.
• Assist software groups with research, suggestions for improvements, and streamlining deployment of new software releases.
• Test new potential equipment from vendors, communicate and track results, and notify suppliers of issues.
• Create documents and flow charts to assist offshore crews and onshore repair technicians.
• Maintain a shared file library of troubleshooting and technical support documentation.
• Assist Service Excellence Leads in planning projects and identifying technical gaps that may lead to COPQ.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

REQUIRED

• High school diploma or GED.
• Technical/associates degree or equivalent from a two-year college or technical school preferred.
• Minimum of five (5) years’ experience and/or training in mechanical, hydraulic, and electrical systems or equivalent.

Knowledge, Skills, Abilities, And Other Characteristics

• Knowledge of analytical problem-solving steps.
• Ability to establish and maintain cooperative working relationships.
• Ability to work in a team environment, actively participating and recognizing responsibilities.
• Respectful and fair treatment of others.
• Knowledge of departmental policies, rules, regulations, and organizational culture.
• Ability to prioritize projects effectively.
• Willingness to seek out new learning experiences.
• Proactive in identifying what needs to be done and acting accordingly.

Working Conditions (Requires Regional Variance)

This position involves both onshore and offshore work, characterized by:

• Indoor and outdoor environments.
• Day and night shifts, sometimes near water.
• Working on or near moving and vibrating equipment.
• Potential exposure to humidity, noise, fire, fumes, and gases.
• Work on stable, elevated surfaces.

Physical Activity/Requirements

The physical demands include lifting heavy weights, working in confined spaces, climbing, standing, and wearing PPE. This is considered heavy work with occasional, frequent, and constant physical activities as detailed.

How To Apply

Current employees with more than six months in their current role are eligible to apply. Discuss your interest with your manager before applying. Use the PeopleSoft or Oceanet portals for application.

Closing Statement

We offer a competitive salary, benefits, and opportunities for advancement. To apply, click 'Apply Now'.