Field Engineer – Team Leader.

Action for Children; United Kingdom; Remote; GBP 33,000; Full time

Job summary

Join an ambitious team as a Field Engineer - Team Leader in a forward-thinking organization dedicated to protecting children. This role involves leading a team of Field Engineers to provide technical and installation support, ensuring efficient IT operations across various services. You will be a key player in managing relationships with third-party suppliers and enhancing the technical infrastructure. With a strong emphasis on collaboration and innovation, this position offers a chance to make a significant impact on the lives of vulnerable children while enjoying a range of benefits and professional development opportunities.

Benefits

29 days annual leave plus bank holidays

Professional qualifications and training

Flexible maternity, adoption, and paternity packages

Pension with employer contribution

Staff discount portal

Qualifications

• Experience in troubleshooting and resolving complex computer problems.
• Foundation Qualification in ITIL or equivalent experience.

Responsibilities

• Lead and manage a team of Field Engineers for technical support.
• Develop relationships with service users to enhance IT efficiency.

Skills

Customer service skills

Troubleshooting and diagnosing

Knowledge of Service Level Agreements

Technical knowledge of MS-Windows

Understanding of ITIL

Knowledge of ISO27001

Education

Foundation Qualification in ITIL

Qualifications in Business Analysis

Tools

MS Office Suite

Office 365

Azure

Active Directory

Help desk systems

Job description

Field Engineer – Team Leader.

Salary: £32,350 per annum.

Location: Homebased with travel throughout the UK.

Contract: Permanent – 35 hours per week.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

It's an exciting time to join the Information Technology Team at Action for Children, and we are looking for a collaborative, energised and forward-thinking individual to join our ambitious team.

As Field Engineer - Team Leader, you will lead and manage a team of Field Engineers to provide technical and installation support, to the organisation and to function as a conduit between the services and the central IT department.

How you'll help to create brighter futures

• Line managing the IT Field Engineers team, providing leadership and direction to achieve prominent levels of performance.
• Producing monthly reporting of performance and to apply a rolling programme of improvements ensuring that these are delivered following best practice.
• Managing the through flow of work and to effectively deploy staff to meet day to day operational demands and maintenance of services.
• Taking a lead role managing the operational relationship between Action for Children and third-party suppliers.
• Attending service sites to commission and de-commission centrally controlled IT equipment.
• Developing and applying technical knowledge of Microsoft based infrastructure to Action for Children’s technical infrastructure and desktop environment.
• Developing relationships with remote service users and internal IT teams to ensure information flows both ways and collaborating with stakeholders to provide the efficient, effective, and innovative use of IT within their functions.

Let's talk about you

• Foundation Qualification in ITIL (or equivalent experience).
• Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, Business Analysis and the Data Protection Act 1998.
• Customer service skills, knowledge and understanding of Service Level Agreements.
• Demonstrable experience of troubleshooting, diagnosing, and resolving complex computer related problems.
• Familiar with the use of Help desk systems and working in a service support environment.
• Established working knowledge of computer hardware and network operating systems.
• Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory. Knowledge of PC / laptop hardware, knowledge of Wi-Fi and basic networking.

Please see the Job Description for the full list of accountabilities and requirements.

Contact: email us at [e-mail] quoting reference 11158.

Closing Date: Thursday 1^st May 2025.

Interviews will be week commencing 12th May 2025.

Please note we are unable to offer visa sponsorship for this role.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.