Field Engineer - Southwest Area

Stone Technologies Ltd trading as Converge Technology Solutions; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading technology company as an IT Field Engineer, providing exceptional onsite repair services across the South West. This full-time role involves working independently or collaboratively on installations, with a focus on customer satisfaction and professional growth. Ideal candidates will have relevant certifications and experience in hardware repair.

Qualifications

• Previous experience in a similar field service repair role.
• Strong knowledge of Laptop/Desktop hardware repair methodology.

Responsibilities

• Provide onsite break/fix repair services for Desktop PCs, Laptops, and Servers.
• Complete job progress updates before leaving the customer's site.
• Communicate effectively with management teams throughout the day.

Skills

Communication

Problem Solving

Education

CompTIA A+

CSCS Card

Job description

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability

As part of a global technology business, Converge Technology Solutions, the trading name of Stone Technologies Limited based in Staffordshire, UK, designs industry-specific IT solutions for each client. We are an IT reseller and manufacturer, complemented by an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement, our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support

We believe everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring equal opportunity for all to reach their full potential. Our Disability Confident Employer and Foster Friendly accreditations attest to our commitment to these principles.

Nurturing Diversity

Our support for employees and embrace of diversity extend beyond policies. We foster an environment that nurtures inclusivity and engagement through comprehensive training, a variety of apprenticeships, and community support initiatives, including up to three days a year for volunteering.

Sustainable Practices

Built around sustainable business methods and a dedication to excellent service, we believe in our people working with integrity and continuous innovation. We recognize that embracing inclusion and diversity is essential to living our values.

Join our dynamic team and be part of a company that values innovation, customer satisfaction, and professional growth.

Job Opportunity: IT Field Engineer

We are seeking a dedicated IT Field Engineer to provide exceptional onsite repair services for our clients in the South West area.

As an IT Field Engineer, your responsibilities will include providing onsite break/fix repair services for Desktop PCs, Laptops, and Servers, working independently or with team members on installations, IT Recycling decommissioning, and offering telephone support when needed.

Key Responsibilities

1. Complete job progress updates before leaving the customer's site.
2. Communicate effectively with call allocation and engineering management teams throughout the day.
3. Complete all allocated work daily and ensure all service administration is finished.
4. Maintain and locate allocated boot stock.
5. Keep the company vehicle clean and tidy.

Desired Qualifications

1. CompTIA A+
2. CSCS Card
3. Previous experience in a similar field service repair role.
4. Strong knowledge of Laptop/Desktop hardware repair methodology.
5. Server hardware repair knowledge and understanding of RAID principles.

Job Details

This is a full-time position – 37 hours per week, field-based in the South West.

The working days are Monday to Friday.

We reserve the right to close this advertisement early if we receive sufficient applications.

We are committed to equality and diversity, welcoming applicants from all sections of the community. Our policies support this approach, and we are happy to discuss reasonable adjustments or provide paper-based application forms upon request. Please contact People Operations at 08448 22 11 22 for assistance.