Field Engineer Level 3 Apprentice - Newcastle

BT Group; North East; On-site; GBP 22,000; Full time

Job summary

An established industry player is seeking a passionate Field Engineer Level 3 Apprentice to join their team in Newcastle. This role offers an incredible opportunity to work directly with diverse customers, providing essential technical support and installations. You will receive comprehensive training while gaining a Level 3 qualification in Information Communication over an 18-month apprenticeship. Join a company that values diversity and is committed to making a positive impact in the community. If you are eager to learn and grow in a technology-driven environment, this position is perfect for you.

Qualifications

• Achieve five GCSEs at grades 4-9, including English and Maths.
• Full manual driving licence required for field role.

Responsibilities

• Provide on-site technical support and installations for customers.
• Discuss and recommend solutions from the BT portfolio.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Education

GCSEs (5 at grades 4-9)

Tools

Digital Products

Job description

Field Engineer Level 3 Apprentice - Newcastle

Posting Date: 2 Jan 2025

Unit: Business

Location: Tyne and Wear, Newcastle, United Kingdom

Field Engineer Level 3 Apprentice - Newcastle

Location - Newcastle
Start date - 8th September 2025
Apply by - 17th February 2025
Salary £21,840

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities.

This is your chance to make a real difference to the world. Grab it.

About this role

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations. Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve.

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also confidently discuss ideas and problems a customer may have in connection to the BT portfolio. You will ensure customer services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions.

This is an incredible opportunity for someone who is passionate about technology. We’ll provide all the training you need to progress your career within the Field and beyond.

About the apprenticeship you’ll study for

This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.

Entry Requirements

You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.

This is a field role and will require you to travel in your van. You’ll need to hold a full manual driving licence with no more than six points. If you do not hold a licence right now, you must pass your test no later than one month before your start date.

Please note, due to the nature of the work, some roles may require security clearance.

All applicants will need a full UK Right to Work for the duration (18 months) of their scheme.

About BT Group

With over 175 years of heritage, BT is the flagship business brand of BT Group, serving 1.2 million business customers internationally.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

Don't meet every single requirement?

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway.

How to Apply

It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport.

We look forward to receiving your application!