Field Engineer IT Support Apprentice

Peta Ltd; Hedge End; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing telecommunications company in Hedge End is seeking a motivated Telecoms Engineer Apprentice. This role offers hands-on experience and industry training towards a Level 3 IT Support Technician qualification. The apprentice will assist experienced engineers in installing and maintaining telecoms systems, with the potential for permanent employment upon successful completion of the apprenticeship.

Benefits

Performance bonuses

Corporate Social Responsibility programs

Company incentives including trips abroad

Starbucks card

Discounted broadband and mobile plans

Generous annual leave package

Qualifications

• Keen interest in telecoms, technology, or engineering.
• Willingness to learn and take on new challenges.
• Full UK driving licence required.

Responsibilities

• Assist in installation, configuration, and maintenance of telecoms equipment.
• Support fault diagnosis and repair on customer sites or remotely.
• Learn to test and commission telecoms services.

Skills

Problem-solving skills

Hands-on approach

Teamwork

Education

GCSEs in maths and English, grade C/4

Job description

About The Role

Start your career in telecoms with hands-on experience, industry training, and a nationally recognised qualification!
Zappie Communications are looking for a motivated and curious individual to join the team as a Telecoms Engineer Apprentice. This is an exciting opportunity to kick-start your career in a fast-paced, ever-evolving industry. You’ll work alongside experienced engineers to learn how to install, maintain, and repair telecoms systems, while studying towards a recognised qualification.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

The Field Engineer will be responsible for the following duties:

• Assisting in the installation, configuration, and maintenance of telecomsequipment (e.g., broadband, fibre, VoIP, and mobile systems)
• Supporting fault diagnosis and repair on customer sites or remotely
• Learning how to test and commission telecoms services to ensure quality andconnectivity
• Working outdoors and indoors in both residential and commercial environments
• Following safety procedures and adhering to industry regulations
• Using tools, testing equipment, and software to carry out technical tasks
• Keeping accurate records and reports of completed work
• Supporting senior engineers and learning from their expertise
• Attending off-the-job training sessions with our apprenticeship training provider

What are the career prospects at Zappie communications?

After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position as a field engineer.

Essential eligibility:

It is essential that the Field Engineer has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4
• A keen interest in telecoms, technology, or engineering
• Good problem-solving skills and a hands-on, practical approach
• Willingness to learn and take on new challenges
• Ability to work well as part of a team and follow instructions
• A full UK driving licence
• 21+ years old for insurance purposes

About Us

Founded in November 2022, Zappie is the fastest-growing telecommunications company in the UK. We provide businesses with everything they need for reliable and efficient communication. Behind every call, every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special.

At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything we do.

Company Benefits:

• Performance bonuses and Profit Sharing scheme
• Corporate Social Responsibility programs
• Company incentives and events including trips abroad (Iceland, Vegas, Ibiza)
• Excellent career progression opportunities
• Starbucks card & Love2Shop vouchers
• Refer-a-friend scheme
• Discounted broadband and mobile SIM plans
• Generous annual leave package, plus your birthday off each year

Don’t miss out on this excellent opportunity to work within telecommunications; apply for the Field Engineer role today!