Field Engineer Apprentice Level 3

ZipRecruiter; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Trainee Field Service Technician in Reading. The role involves installing and maintaining high-tech equipment as part of a 42-month Level 3 Apprenticeship in Mechatronics Maintenance. Ideal candidates should have GCSE English and Maths at Level 4 and a passion for engineering. The position offers a competitive package and is focused on customer service excellence.

Responsibilities

• Install, maintain, and troubleshoot complex equipment and IT systems.
• Ensure outstanding service through customer-centric approaches.
• Collaborate with engineers and technicians for operational continuity.
• Drive self-improvement and continuous professional development.

Skills

Interest in engineering and technology

Ability to communicate well

Self-motivation

Education

GCSE English and Maths at Level 4/Grade C

Job description

Overview

Job Description

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone.

Role

Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship)

Location: Reading

Package: Competitive

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh today.

What you will be doing

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work?

If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

Responsibilities

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Drive self-improvement and continuous professional development to keep up with evolving technology and Ricoh’s expanding portfolio.

Requirements

• GCSE English and Maths at Level 4/Grade C
• A strong interest in engineering and technology, with a desire to work in a technical setting
• Valid UK driving licence – essential
• Ability to communicate well
• Willingness to work in varied environments and conditions
• Demonstrates strong self-motivation and takes initiative

Equal Opportunity

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, gender reassignment, trade union membership or non-membership, marriage and civil partnership, maternity, race and/or belief. We strive for inclusion and diversity and have employee-led affinity groups to support diverse identities and experiences.