Field Engineer

ZipRecruiter; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Senior Field Services Engineer to provide on-site IT support across the UK. The role involves diagnosing and repairing a range of IT hardware and requires vendor certifications and a full UK driving licence. This position offers flexibility, autonomy, and the opportunity to work with a variety of technologies in dynamic environments.

Qualifications

• Proven experience installing and repairing IT hardware.
• Ability to configure software based on client needs.
• Eligible for UK security clearances (SC, NPPV3).

Responsibilities

• Provide on-site IT support in line with service level agreements.
• Perform installations and troubleshooting for various IT hardware.
• Accurately document site visits and service updates.

Skills

Hardware troubleshooting

Technical competency

Flexibility

Education

Vendor certifications (e.g., Dell, Lenovo, IBM, HP)

Job description

Job Description

The Senior Field Services Engineer is responsible for diagnosing and repairing a broad range of IT hardware, including servers, storage systems, data centre equipment, end-user computing devices (PCs, laptops, tablets), printers, peripherals, and point-of-sale systems at various customer locations across the UK.

This role also involves providing support for installations, moves, and changes across client sites, requiring a high degree of flexibility, autonomy, and technical competency.

Key Responsibilities

• Travel to multiple customer sites to deliver on-site IT support services in line with service level agreements.
• Provide hardware support and troubleshooting across a range of technologies including server, storage, network, and end-user devices.
• Perform on-site installations, repairs, and troubleshooting in both software and hardware environments.
• Maintain and update relevant vendor certifications to meet role requirements.
• Follow both internal and client-supplied procedures and provide feedback to support continuous improvement.
• Comply with safety standards, including electrical safety and ESD precautions.
• Accurately complete documentation and service updates for each site visit in a timely manner.
• Participate in a scheduled on-call rota (mornings, evenings, weekends), with applicable allowances.
• Provide support to other teams within the technology services department as required.
• Work overtime as necessary to fulfil client contractual obligations, with applicable overtime rates.

Required Qualifications & Experience

• Proven experience in installation, troubleshooting, and repair of a variety of IT hardware including servers, storage, and network equipment.
• Familiarity with data centre environments and end-user computing hardware.
• Ability to install and configure software based on client requirements.
• Vendor certifications (e.g., Dell, Lenovo, IBM, HP) are essential.
• Strong hardware break-fix and maintenance skills.
• Full UK driving licence.
• Eligible for UK security clearances including SC and NPPV3 (required for access to certain client sites).