Field Engineer

Omnicell, Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A healthcare technology company is seeking a Field Service Engineer in London. The role involves providing technical support, conducting field service visits, and managing spare parts. Candidates should have a higher-level qualification in Electronic/Electrical Engineering and relevant field service experience. Strong problem-solving skills and the ability to work under pressure are essential. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience with industrial and domestic wiring and fault finding.
• Ability to interpret mechanical drawings and handle equipment.
• Proficiency in Microsoft Office and understanding databases.

Responsibilities

• Provide remote support to diagnose problems and monitor systems.
• Conduct planned preventative maintenance and equipment installations.
• Maintain and manage in-country spare parts.

Skills

Electrical/Electronic expertise

Mechanical knowledge

Computer & IT Skills

Field Service Processes

Health & Safety knowledge

Education

Higher-level qualification in Electronic/Electrical Engineering

Job description

Field Service Engineer

Summary:

The role is a high-quality, conscientious Technical Services Engineer supporting the Technical Team and contributing to the development of the expanding Service Department. The candidate must be flexible, meticulous in service approach, and possess an in-depth understanding of the service sector.

Essential Functions:

The successful candidate will:

1. Be a team player, capable of working under pressure to meet demanding multi-discipline targets, with advanced problem-solving skills across multiple vendors, understanding their setup and operation specific to MTS products, and willing to work outside normal hours.
2. Technical Support - Provide remote support via telephone and support software to diagnose problems, identify user issues, monitor systems, and perform configuration changes.
3. Field Service - Visit sites for planned preventative maintenance, corrective maintenance, equipment installation, and upgrades.
4. Spare Parts Management - Maintain in-country spare parts, restock after use, manage stock levels, and conduct stock takes as required.
5. Refurbishment - Support sub-assembly refurbishment to improve service costs and preventive maintenance outcomes.

Required Knowledge and Skills:

The role requires a highly specialized skill set, including:

• Electrical/Electronic - Experience with industrial and domestic wiring, reading electrical and electronic schematics from multiple vendors, fault finding to component level.
• Mechanical - Ability to interpret mechanical drawings, suggest improvements, and handle equipment for installation.
• Computer & IT Skills - Proficiency with Microsoft Office, understanding databases, PC hardware, networking, and remote support systems.
• Field Service Processes - Stock control, procurement, technical reporting, and quality procedures.
• Health & Safety - Conduct risk assessments and propose solutions, with knowledge of relevant legislation.

Qualifications:

• Higher-level qualification in Electronic/Electrical Engineering
• Relevant field service experience

Work Conditions:

• Monday to Friday, with occasional weekend work.
• Ability to lift assemblies up to 25kg regularly, with assistance for heavier objects.

Omnicell is committed to transforming pharmacy care through innovation, aiming to optimize clinical and business outcomes across healthcare settings. We foster an inclusive culture, prioritize ESG initiatives, and support personal and professional growth. Join us to help make patient care safer and smarter.

About The Team:

We are an inclusive employer welcoming applicants from diverse backgrounds. We ensure accessibility in our recruitment process and support candidates with disabilities. For assistance, contact us at [e-mail].

We value privacy and confidentiality, adhering to strict policies against discrimination and retaliation. Employees must maintain confidentiality regarding compensation unless legally required to disclose.

Note: Omnicell reserves the right to modify roles and responsibilities as needed.

Job ID: 4289

Category: Technical Support Engineer

Posting Date: 06/02/2025

Locations: London, Birmingham, UK

Level: Experienced

All qualified applicants will receive consideration without discrimination based on race, gender, religion, or other protected characteristics.