Field Engineer

ZipRecruiter; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT support is seeking a Field Services Engineer to diagnose and repair various IT equipment across the UK. This role involves extensive travel to customer locations, providing technical support for hardware and software. The ideal candidate will have vendor certifications, strong attention to detail, and the capability to work independently in diverse environments.

Qualifications

• Experience with installing and troubleshooting hardware devices.
• Ability to install and configure software as per customer requirements.
• Hold a full UK Driving Licence.

Responsibilities

• Travel to various customer sites for IT support services.
• Provide hardware support for PCs, laptops, and other IT equipment.
• Participate in the on-call rota for urgent support.

Skills

Attention to detail

Independent work

Methodical approach

Professional attitude

Results-oriented

Physical strength

Education

Relevant vendor certifications (e.g., Dell, Lenovo, IBM, HP)

Job description

Job Description

About the Role

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.

Responsibilities

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
• Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Obtain/maintain a set of vendor certifications as required by the company to perform the role
• Follow documented procedures both company and client supplied and provide constructive feedback for continuous improvement
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by the company.
• Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)

Qualifications

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Hold a full UK Driving Licence
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend company external and varied customer base

Required Skills

• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces