Field Engineer

Stone Technologies Ltd trading as Converge Technology Solutions; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an IT Field Engineer, where you will provide exceptional onsite repair services for clients in the Southampton area. This full-time position offers the opportunity to work independently and in a team, ensuring high-quality service delivery. The company is committed to inclusivity and sustainability, providing a supportive environment for professional growth. With a focus on innovation and customer satisfaction, you'll thrive in a role that values your contributions and encourages you to bring your authentic self to work. If you are passionate about technology and service excellence, this is the perfect opportunity for you.

Qualifications

• Experience in field service repair roles with strong hardware knowledge.
• Ability to communicate effectively with management and clients.

Responsibilities

• Provide onsite break/fix repair services for PCs, laptops, and servers.
• Complete job updates and maintain service administration.

Skills

Desktop PC repair

Laptop repair

Server hardware repair

Communication skills

Problem-solving

Education

CompTIA A+

CSCS Card

Job description

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability

As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designs industry-specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Join our dynamic team and be part of a company that values innovation, customer satisfaction, and professional growth.

We are seeking a dedicated IT Field Engineer to provide exceptional onsite repair services for our clients covering the Southampton area.

As an IT Field Engineer, you will be responsible for providing onsite break/fix repair services for Desktop PCs, Laptops, and Servers. You will work independently or with team members on installations, IT Recycling decommissioning, and provide telephone support when required.

Key Responsibilities:

• Complete job progress updates before leaving the customer site.
• Communicate effectively with the call allocation and engineering management teams throughout the day.
• Complete all allocated work daily and ensure all service administration is complete.
• Maintain and locate allocated boot stock.
• Keep the company vehicle clean and tidy.

Desired Qualifications:

• CompTIA A+
• CSCS Card
• Previous experience in a similar field service repair role.
• Strong knowledge of Laptop/Desktop hardware break/fix methodology.
• Server hardware repair knowledge and understanding of RAID principles.

Job Details:

This is a full-time position - 37 hours per week. Field Based (Southampton)

The working days are Monday to Friday.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that supports this approach.

To discuss any reasonable adjustment or request a paper-based application form as an alternative, please contact People Operations on 08448 22 11 22.