Field Engineer

ZipRecruiter; Crewe; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is looking for a Field Engineer to support an OEM client by analyzing and categorizing dealer information tickets. In this role, you will process a high volume of technical tickets, identify emerging field quality issues, and provide valuable insights to improve operations. This position requires strong analytical and problem-solving skills, as well as the ability to communicate findings effectively. Join a dynamic team dedicated to enhancing automotive quality and performance, and make a significant impact in the industry.

Qualifications

• Strong analytical skills to categorize and report on technical issues.
• Experience with dealer technical information and ticket processing.

Responsibilities

• Analyze dealer information tickets to track field quality concerns.
• Process and categorize DISS tickets efficiently.

Skills

Analytical Skills

Technical Reporting

Problem-Solving

Data Analysis

Education

Bachelor's Degree in Engineering

Technical Certification

Tools

DISSBOE

PDF Software

Job description

Job Description

We are seeking a Field Engineer (Automotive - Passenger Vehicle) to be deployed at an OEM client site.

Responsibilities:

1. Analyze, categorize, and report on dealer information tickets to identify, hand over, and track progress of emerging field quality concerns.
2. Process up to 100 DISS tickets (dealer technical information tickets, accessible in DISSBOE and downloadable as PDFs) per working day.
3. Categorize DISS tickets based on relevant criteria and known technical issues.
4. Review tickets against internal sources (e.g., photo booth) and flag incorrect claims for rejection.
5. Identify and flag any new or unique issues.
6. Cluster identical topics and report the number of occurrences.
7. Present new topics at daily launch meetings, documenting clear next steps, investigation timelines, and owners.
8. Review open topics against planned timelines and report pending updates during daily meetings.
9. Provide weekly statistics on DISS analysis, including topics opened, closed, and aging topics, to support issue resolution.