Field Delivery Manager

Johnson Controls; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Field Delivery Manager to oversee a team of engineers across the Manchester to Scotland region. This role involves ensuring smooth service delivery, maintaining customer relationships, and driving team development in a safety-focused culture. Benefits include a performance-related bonus, a company vehicle, and comprehensive training opportunities.

Benefits

Performance-related bonus

Company car or van

Comprehensive benefits package

Ongoing training and development

Inclusive and safety-focused work culture

Qualifications

• Experience in the sprinkler industry as a service engineer.
• Strong leadership skills in a field-based service role.

Responsibilities

• Lead and ensure safety of a regional team of field engineers.
• Manage budgets, identify financial efficiency opportunities.
• Support exceptional customer service and KPI achievement.

Skills

People management

Problem-solving

Organisational skills

Communication

Stakeholder management

Adaptability

Job description

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We’re looking for a Field Delivery Manager to lead and inspire a team of field engineers across the Manchester to Scotland region. In this key leadership role, you’ll ensure smooth service delivery, strong customer relationships, and operational efficiency—while managing performance, supporting team development, and driving continuous improvement within a defined financial framework.

What We Offer

• Performance-related bonus
• Company car or van
• Laptop and mobile phone
• Comprehensive benefits package including matched pension, life assurance, employee assistance programme, referral scheme, cycle-to-work, and exclusive discounts
• Ongoing training and development with clear career progression pathways
• Inclusive and safety-focused work culture
• Access to business resource groups for collaboration and networking

How you will do it

As a Field Delivery Manager, you’ll take ownership of service delivery by:

• Leading and ensuring the safety of a regional team of field-based engineers
• Supporting the Service Delivery Manager in delivering exceptional customer service and achieving key performance indicators
• Managing budgets and costs, while identifying opportunities to drive financial efficiency
• Coaching, motivating, and engaging engineers to enhance performance and team culture
• Building strong internal and external stakeholder relationships based on trust and collaboration
• Championing operational excellence to meet customer needs and business goals

What We Look For

• Experience working as a service engineer in the sprinkler industry
• Strong people management skills with a proven ability to coach and lead teams
• Adaptability to work in a fast-paced and evolving environment
• Proactive, solution-focused approach to problem-solving
• Excellent organisational and multitasking skills
• Confident communicator with strong stakeholder management capabilities
• Commercial awareness and the ability to balance service quality with financial performance

Preferred:

• Previous leadership experience in a field-based service role
• Demonstrated success in delivering high levels of customer satisfaction

If you’re ready to lead a skilled team, drive results, and make a real impact—we want to hear from you!