Field Delivery Coordinator

idibu; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading water and wastewater company as a Field Delivery Coordinator in London. You will manage resource allocation and ensure effective communication with stakeholders while maintaining safety standards. This role offers competitive pay and excellent benefits, including annual leave and a contributory pension scheme.

Benefits

Competitive salary up to £33,000

Annual leave of 24 days, increasing to 30

Contributory pension scheme (up to 12%)

Annual personal medical assessments

Access to benefits hub for wellbeing

Qualifications

• Strong organizational skills and understanding of work management processes.
• Excellent verbal and written communication skills.
• A driving license is preferred.

Responsibilities

• Collaborate with Schedulers to develop resilient processes.
• Plan and allocate tasks to Support Drivers via Salesforce.
• Provide daily updates on resource utilization.

Skills

Organizational skills

Attention to detail

Scheduling

Planning

Communication

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to effectively prioritize our resources to support the demands of the field engineers' work.

This role carries a high level of responsibility and requires an organized individual who can plan efficiently, engage well within the team, and communicate clearly with stakeholders.

What you will be doing as a Field Delivery Coordinator

1. Collaborate with Schedulers across the area to develop resilient processes across all workstreams/projects.
2. Draft procedures and guidelines as reference points once agreed upon.
3. Engage with counterparts to assess workload and requirements, prioritizing jobs both planned and reactive.
4. Plan and allocate collection and delivery tasks to Support Drivers via Salesforce, considering their skills and geography.
5. Prepare jobs for works (SLG, cone offs, letter drops) using Salesforce to ensure timely delivery of materials and equipment.
6. Schedule collections and site clears to avoid penalties and permit fines.
7. Ensure Support Drivers maintain a safe work environment and adhere to Thames Water’s Health & Safety standards.
8. Manage and prioritize Support Drivers’ work stacks to meet priority jobs (2-hour/4-hour).
9. Provide daily updates on resource utilization and completed jobs to maintain service commitments.
10. Review weekend forecasts to plan resources effectively.

The role is based in Kentish Town, NW5, with travel to other depots (e.g., E5, SE2) as needed. Hours are 45 per week, Monday to Friday, 7am–5pm.

What you should bring to the role

• Strong organizational skills and understanding of work management processes and systems.
• Excellent attention to detail, scheduling, and planning skills.
• Proficiency with business-critical systems such as Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferred.

What’s in it for you?

• Competitive salary up to £33,000 depending on skills and experience.
• Annual leave of 24 days, increasing to 30 with service, plus bank holidays.
• Contributory pension scheme (up to 12%, with 2x employee contribution).
• Annual personal medical assessments.
• Access to our benefits hub with offers supporting wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a sustainable future, helping communities and the environment thrive. We seek passionate, skilled individuals committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a rewarding, diverse environment where you can make a real impact. We provide career development, flexible working, and excellent benefits. Whether in call centres or science labs, we value passion and a desire to improve.

If you want a meaningful career that makes a difference to millions while protecting water resources, join us. We support your growth every step of the way.

Our goal is to be a diverse, inclusive workplace. We welcome applications from everyone and provide support throughout recruitment. We aim to eliminate barriers to success. Need assistance? We’re here to help.

During crises, we rally together to support customers. Join our team as an ambassador, with full training provided. It’s a rewarding way to learn more about our business and colleagues.

Note: Due to high application volumes, we may close the advert early. Apply promptly to avoid missing out.