Field Compliance Supervisor

Europa Worldwide Group; Fox Hollies; On-site; GBP 45,000 - 60,000; Full time

Job summary

A logistics and transportation company in the UK is seeking an IT Supervisor to lead and oversee the activities of the IT Support team. The role involves managing support operations, providing technical leadership, ensuring exemplary customer service, and coordinating with various departments to enhance service delivery. Candidates must have at least 5 years of IT support experience in a supervisory role and a Bachelor's Degree in a related field. The position promotes professional growth and offers competitive salaries and benefits.

Benefits

Competitive salaries

Comprehensive benefits packages

Professional growth opportunities

Qualifications

• 5+ years in IT support with supervisory experience.
• MCDST Certification required.
• Knowledge of IT systems installation and maintenance.

Responsibilities

• Develop working relationships with departments.
• Provide leadership to IT Support Team.
• Conduct performance reviews of team members.
• Oversee desktop support operations.
• Provide technical support and training.

Skills

IT support experience

Technical writing

Project management

Customer orientation

Analytical skills

Communication skills

Education

Bachelor's Degree in IT or related field

Job description

IT Supervisor

So what does an IT Supervisor do? Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive compliance to all processes and procedures regarding the resolution and rectification of IT systems problems/issues (i.e. case submission, resolution methodology). As you tackle your new tasks for the day, you know that it will lead to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

Responsibilities

• Develop and manage effective working relationships with other departments, groups, and personnel.
• Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
• Assign and prioritize work, set expectations, promote goals and priorities, and manage performance.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
• Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
• Analyze desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
• Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Assist other teams within the department (e.g. Sr. Network Administrator, Sr. Systems Administrator) to improve services, processes, roll out new applications, increase and promote security.
• Ensure service level agreements are communicated and understood by the desktop support team.

Qualifications

• Bachelor's Degree in Electrical and Computer Engineering, Computer Science, Information Technology, or any IT/Computer‑related course.
• Minimum of 5 years IT support experience in a supervisory capacity and 7+ years of overall IT support experience.
• MCDST Certification is required.
• Knowledge of IT systems and equipment as well as their installation, configuration, maintenance, and repair.
• Knowledge of IT requirements/demands in call center operations and organization, particularly in the area of operations support.
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
• Strong time and project management skills.
• Excellent oral and written communication skills; fluency in English.
• Adaptive to changing work schedules and working hours.
• Excellent customer orientation, problem determination technique, and analytical skills.
• Well‑organized with good follow‑through on commitments to customers.
• Strong problem‑solving, decision‑making, and analytical skills.

What We Offer

• Competitive industry salaries and comprehensive benefits packages.
• A People First culture reflected in dedicated departments such as Total Rewards, Wellness, HR, and Diversity.
• Inclusive environment and positive impact on the community.
• Encouragement of internal mobility and professional growth at all stages of an employee’s career within Task Us.

Task Us is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all Task Us career opportunities and apply through the provided URL https://www.taskus.com/careers/.