Field Collections Agent

Encore Capital Group; London Borough of Croydon; On-site; GBP 30,000 - 36,000; Full time

Job summary

Orbit is seeking a Field Collections Agent to visit customers in their homes across Croydon to help address outstanding balances and identify sustainable payment solutions. This customer-focused role requires empathy, clear communication and problem-solving skills.

You will work a flexible 40-hour week with shifts from 8:00 to 20:00, Monday to Friday, with the option to condense hours into a 4-day week. A full UK driving licence and access to your own vehicle are essential.

Qualifications

• Full UK driving licence required.
• Access to own vehicle.
• Comfortable using technology and working independently in the field.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with client services and support.
• Explain consequences of continued non-payment.
• Update account outcomes in real time using Orbit iPad.

Skills

Driving licence

Own vehicle

Outdoor work

Independence

Communication skills

Job description

Start Date: 11 January 2027

Location: Croydon - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.

Salary & Rewards

• £28,665 per annum (based on a 40-hour week)
• £4,200 annual car allowance
• Uncapped monthly bonus
• Minimum earning potential: £32,865 per annum (including car allowance)
• No warrant work involved

Is this role for you?

Do you:

• Hold a full UK driving licence and have access to your own vehicle?
• Enjoy working independently, outdoors, and meeting people face-to-face?
• Value flexibility and autonomy in your working day?

About the Role

As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.

Your Responsibilities

Working independently, you will:

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

• Flexible 40-hour working week
• Shift patterns covering 8:00am to 8:00pm, Monday to Friday
• Option to condense hours into a 4-day working week

Benefits

• 31 days holiday (including bank holidays and December shutdown)
• Fuel card for business mileage
• Referral bonus scheme
• Uncapped monthly bonus scheme (typically £200-£400)
• Comprehensive 4-week induction programme
• Access to Medicash health cash plan
• Employee Assistance Programme (EAP)
• Employee networking groups
• Monthly online team events, competitions, and fundraising activities
• "Moments that Matter" recognition awards
• Additional voucher and prize incentives throughout the year

Essential Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies within the last six years
• Full UK driving licence with no more than six penalty points
• Access to your own vehicle
• Comfortable using technology and working independently in the field

Important Information

As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

• A basic criminal records check
• A credit check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.