Field Collections Agent

JR United Kingdom; Castle Douglas; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading utility service firm in Scotland is seeking a Debt Resolution Officer to assist clients with debt resolution. The role is field-based, requiring a full driving license and personal vehicle. Responsibilities include client visits, securing payments, and executing documentation. Candidates should be organized, adaptable, and possess strong communication skills. Competitive commission and training provided.

Benefits

Monthly commission

Great long-term development opportunities

Full training provided

Responsibilities

• Represent the company to deliver utility services.
• Visit clients' premises to execute debt resolution functions.
• Secure payments through documentation and warrants.

Skills

Organized

Adaptable

Good work ethic

Approachable

Multi-tasking abilities

Effective communication

Team-oriented mindset

Decision-making skills

Workload management

Job description

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If you love working in the field, dealing with people, and helping to resolve debt, then we would love to hear from you!

As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers. We are currently recruiting in the Dumfries area to meet client demand and maintain high service standards.

This role is field-based, and all applicants are required to hold a full, clean driving license and have their own motor vehicle with adequate business insurance.

• Monthly commission
• Great long-term development opportunities
• Full training provided

Work is received centrally and distributed to the field team via Team Leaders to ensure all officers have adequate work for a solid and recurring income.

Skills and Experience

• Must be organized and follow protocols to maximize return on investment per account.
• Must be adaptable and flexible to varied environments.
• Good work ethic.
• Approachable.
• Multi-tasking abilities.
• Ability to communicate effectively with management and team members.
• Team-oriented mindset.
• Ability to make quick decisions and judgments.
• Ability to plan and manage workload effectively.

Key Responsibilities and Duties

The role of a Debt Resolution Officer involves representing the company to deliver services required by utility companies. The core activity includes visiting clients' premises and performing functions related to their gas and electricity supply, such as:

• Understanding debt resolution capabilities.
• Executing documentation to secure payments.
• Executing warrants to secure payments or access for resolution.