Field Collections Agent

Encore Capital Group; Cardiff; Presencial; GBP 29 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

31 days holiday

Fuel card

Referral bonus scheme

Uncapped monthly bonus

4-week induction

Medicash health plan

EAP

Team events

Moments that Matter awards

Resumo da oferta

Orbit is seeking a Field Collections Agent in Cardiff to visit customers at their homes, discuss outstanding balances, and identify sustainable repayment options. You will work independently in a customer-focused role that values empathy, communication, and problem-solving skills.

The position operates a flexible 40-hour week with shifts from 8:00 to 20:00, Monday to Friday, and offers a car allowance, uncapped monthly bonuses, and a comprehensive induction program.

Qualificações

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies within the last six years.
• Full UK driving licence with no more than six penalty points.
• Access to your own vehicle.
• Comfortable using technology and working independently in the field.

Responsabilidades

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Conhecimentos

Driving licence

Independent worker

Customer facing

Problem solving

Descrição da oferta de emprego

Start Date: 11 January 2027

Location: Cardiff - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.

Salary & Rewards

• £28,665 per annum (based on a 40-hour week)

• £4,200 annual car allowance

• Uncapped monthly bonus

• Minimum earning potential: £32,865 per annum (including car allowance)

• No warrant work involved

Is this role for you?

Do you:

• Hold a full UK driving licence and have access to your own vehicle?

• Enjoy working independently, outdoors, and meeting people face-to-face?

• Value flexibility and autonomy in your working day?

If so, we'd love to hear from you.

About the Role

As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.

Your Responsibilities

Working independently, you will:

• Visit customers to discuss outstanding arrears and available payment options.

• Manage both regulated and non-regulated accounts.

• Process payments and arrange suitable repayment plans.

• Reconnect customers with relevant client services and support.

• Explain the potential consequences of continued non-payment.

• Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

• Flexible 40-hour working week

• Shift patterns covering 8:00am to 8:00pm, Monday to Friday

• Option to condense hours into a 4-day working week

Benefits

• 31 days holiday (including bank holidays and December shutdown)

• Fuel card for business mileage

• Referral bonus scheme

• Uncapped monthly bonus scheme (typically £200-£400)

• Comprehensive 4-week induction programme

• Access to Medicash health cash plan

• Employee Assistance Programme (EAP)

• Employee networking groups

• Monthly online team events, competitions, and fundraising activities

• "Moments that Matter" recognition awards

• Additional voucher and prize incentives throughout the year

Essential Requirements

• Clear criminal record

• No CCJs, IVAs, or bankruptcies within the last six years

• Full UK driving licence with no more than six penalty points

• Access to your own vehicle

• Comfortable using technology and working independently in the field

Important Information

As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

• A basic criminal records check

• A credit check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.