Field Clinical Specialist - CRM - Midlands

TN United Kingdom; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Clinical Specialist to provide clinical and technical support for medical devices in Cambridge. This role involves collaborating with healthcare professionals, offering education on product usage, and ensuring customer satisfaction. With a focus on innovation and patient care, you'll join a dynamic team that thrives on challenges and values personal growth. The company offers an attractive benefits package and opportunities for international exposure, making it an exciting place to advance your career while making a real difference in patients' lives.

Benefits

Attractive benefits package

Inspirational colleagues & culture

Fast growing and innovative environment

Team-oriented company culture

International opportunities

Qualifications

• Clinical expertise and experience in medical devices is essential.
• Strong commercial skills and negotiation ability are critical.

Responsibilities

• Provide clinical support and education for company products.
• Build relationships with hospital personnel to facilitate sales.

Skills

Clinical expertise

Commercial skills

Negotiation ability

Customer-focused mindset

Problem-solving

Education

Relevant clinical qualification

Tools

CRM system

Job description

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Field Clinical Specialist - CRM - Midlands, Cambridge

Client:

Location: Cambridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

806d7dd88a15

Job Views:

38

Posted:

10.04.2025

Expiry Date:

25.05.2025

Job Description:

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36,000 colleagues around the world.

Field Clinical Specialist - CRM - Midlands

Your outstanding commercial skills, negotiation ability and entrepreneurial spirit will make you a successful member of the Sales team. Your collaborative approach and relentlessly customer-focused mindset will help you build long-lasting relationships and could drive you towards a successful commercial career path. If you’re up to the challenge, consider joining our high performing teams around the globe.

Purpose Statement

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

Key Responsibilities

• Provides field/remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
• Work is driven by Customer demand and pre-planned support requirements.
• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supports team to achieve projected sales goals and increase sales revenues.
• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provides education support on product usage and customer training.

What are we looking for in you?

• Clinical expertise and experience
• A passion for innovation and a want to learn and develop
• Hunger to succeed and excel
• Growth mentality
• Patient empathy and focus

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities