Field Care Supervisor (Home Care / Domiciliary Care)

Home Instead; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading home care provider is seeking a Field Care Supervisor / Client Services Manager in London. The role involves ensuring excellent care for clients, managing caregiver development, and overseeing care planning. Candidates should have supervisory skills and care experience, though the latter is not essential. This full-time position offers a salary between £27,000 and £32,000, with benefits including pension and employee discounts.

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Referral programme

Qualifications

• Previous care experience is desired, but not essential.
• Excellent customer service and supervisory skills are required.
• Flexibility to participate in an on-call rota is necessary.

Responsibilities

• Convert new client enquiries.
• Manage caregiver personal development.
• Ensure client satisfaction.
• Conduct risk assessments and care planning.
• Manage workloads effectively.

Skills

Care experience

Supervisory skills

Customer service

Organizational skills

Planning skills

Job description

Reporting to the Registered Manager, the Field Care Supervisor / Client Services Manager role requires you to ensure the best possible care is provided to our clients by encouraging and motivating caregivers to deliver excellent care and develop their skills throughout their employment.

We are seeking a Manager with a strong care background (home care experience is desirable but not essential) to join our friendly Bromley-based office team.

Job Description

As a Field Care Supervisor / Client Services Manager (CSM), your responsibilities will include:

1. Converting new client enquiries
2. Client onboarding
3. Care planning and conducting risk assessments to ensure compliance with legal and regulatory requirements
4. Managing caregiver personal development
5. Care delivery and managing on-call rota
6. Ensuring client satisfaction
7. Managing a team to deliver exceptional service and manage workloads effectively

Requirements include previous care experience with excellent customer service and supervisory skills, being commercially aware, demonstrating achievement of business growth targets, building good working relationships, possessing strong organizational and planning skills, working accurately under pressure, and flexibility to participate in an on-call rota.

Additional Information

Due to the need to support the on-call function, including field support in emergencies and travel for client assessments, a driving licence and access to a vehicle are required.

You should be an experienced supervisor within the care sector, preferably home care, but this is not essential. If you are passionate about caring and motivated to help us achieve our goals, we would love to hear from you.

We encourage applications from all sections of the community to reflect the neighborhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults, and all staff must share this commitment. The role is subject to DBS enhanced disclosure.

Compensation and Benefits

Salary: £27,000 - £32,000 per year

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Referral programme

Schedule

• Monday to Friday
• Weekend availability