Field Care Supervisor

McCarthy & Stone; Telford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company car

Mileage allowance

Job summary

McCarthy & Stone is seeking an experienced Field Care Supervisor to establish and lead a domiciliary care service across Telford and surrounding areas. You will oversee personal care and lifestyle support, ensuring person-centred delivery for residents.

Working alongside the Registered Care Manager, you will supervise Mobile Care Assistants, ensure compliance with CQC requirements, and develop care plans that promote independence and dignity.

Qualifications

• Minimum 2 years supervisory care experience in community or similar setting.
• Level 2 Health and Social Care qualification or higher; Level 3 preferred.
• Knowledge of CQC regulations and safeguarding.
• Full UK driving licence.

Responsibilities

• Support growth, manage and deliver care services across the area.
• Ensure services are safe, high quality and compliant with regulations.
• Supervise and develop Mobile Care Assistants and Mobile Domestic & Lifestyle staff.
• Collaborate with multi-disciplinary team to keep records up to date.
• Deliver excellent service, gather feedback and attend development meetings.
• Report safeguarding concerns to authorities and compliance team.
• Provide short-notice cover and alternate weekend work.
• Ensure visits are clocked in/out on the careline app.
• Maintain work records and travel expense receipts.

Skills

Supervisory experience

Communication

Organisation

Problem-solving

Driver's licence

Education

Level 2 Health and Social Care

Level 3 Health and Social Care (preferred)

Job description

The Vacancy

Field Care Supervisor (Domiciliary Care) – Telford & Surrounding Areas

Salary up to £29,000 DOE + Company Car and mileage or Car allowance

Hours: 37 per week, that will include alternate weekends

McCarthy & Stone is seeking an experienced Field Care Supervisor to help set up and deliver a new care and lifestyle service across Telford & Surrounding Areas. This is an exciting opportunity for a passionate care leader with strong operational and regulatory experience, delivering high-quality, person-centred care. You'll play a key role in promoting the service we provide, whilst helping older people maintain their independence.

About the Role

As a Field Care Supervisor, your role will involve overseeing and managing personal care and lifestyle services for our residents, ensuring it is tailored to their individual needs and preferences. You’ll work closely with the Registered Care Manager to supervise a team of Mobile Care Assistants and Mobile Domestic & Lifestyle Support Assistants. You will ensure compliance with care industry legislation and procedures, organizational standards, and contribute to the creation of personalized care plans that promote dignity, privacy, and positive outcomes.

Key Responsibilities

• Support the Registered Care Manager with the growth, management and delivery of care services across the allocated geographical area.
• Ensure services are safe, effective, high quality and compliant with CQC regulations, company policies and best practice.
• Supervise, support and develop a team of Mobile Care Assistants and Mobile Domestic & Lifestyle Support Assistants, including training oversight, staff reviews, spot checks, interviewing, onboarding and induction.
• Collaborate with a multi disciplined team to maintain best practice and keep care administration systems accurate and up to date.
• Deliver excellent service to residents, encourage reviews and feedback, and attend development meetings to discuss and promote available services.
• Support the team in identifying and reporting safeguarding concerns to the appropriate authorities and the in-house compliance team.
• Provide short-notice cover for care calls when required, including staff sickness or annual leave and to work alternate weekends.
• Ensure all scheduled visits are clocked in and out, and updated as necessary on the careline live app on your mobile phone
• Maintain work records, e.g. work sheets, and receipts to support travel expenses and mileage claims.

What We’re Looking For

• A minimum of 2 years supervisory care experience in a community, field based or home care setting.
• Must hold a minimum of a Level 2 qualification in Health and Social Care (or equivalent) or preferably hold a Level 3, or be willing to work towards it.
• Knowledge of CQC regulations, safeguarding and compliance requirements
• Experience of completing and updating care plans and risk assessments
• Excellent understanding of the elderly care sector and independent living in later life.
• Strong communication, organizational, and problem-solving skills.
• Ability to work autonomously and as part of a team, with flexibility to work remotely or at a development office.
• To cover care, domestic and lifestyle support calls at short notice, if required.
• Be available to work alternate weekends, early morning and evening shifts as required.
• Be able to attend training sessions and staff meetings
• Strong communication, organizational, and problem-solving skills.
• A full UK drivers’ licence

Personal Characteristics

• Calm and caring approach
• Honesty and respect for confidentiality
• Reliability
• Ability to manage your own time
• Professional appearance
• Ability to communicate clearly
• Approachable
• Ability to work as part of a team
• A ‘can do’ approach to work

Why Join Us?

At McCarthy & Stone, we believe in fostering a supportive and professional environment where our team members can thrive. We offer opportunities for continued professional development and a role that truly makes a difference in the lives of older adults. If you’re dedicated, reliable, and passionate about making a positive impact, we’d love to hear from you.

UK-based applicants only; sponsorship is not available.

McCarthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy & Stone has been officially recognised as a Great Place to Work!

This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!