Field Care Supervisor

City and County Healthcare Group Ltd; Potton; On-site; GBP 19,286 - 20,664; Full time

Benefits offered by this job

28 days' annual leave

Fully paid training

NVQ/Diplomas funding

Wellbeing platform access

Refer-a-Friend scheme

Being part of the UK's largest home ca

Job summary

City & County Healthcare Group Ltd. is seeking a Field Care Supervisor to lead our dedicated team in Bishop's Stortford. The role focuses on delivering high-quality domiciliary care in the community, bridging office operations with frontline care workers.

The position demands frontline supervision, risk assessments, and rota planning, with flexible full-time hours, and travel across England as needed.

Qualifications

• Minimum 1 year as a Field Supervisor in the UK care sector; domiciliary care experience is desirable.
• Knowledge of CQC standards, regulations and safeguarding procedures.

Responsibilities

• Conduct initial risk and needs assessments in homes or hospital/residential settings.
• Carry out care reviews with clients and families; ensure person-centred care plans.
• Perform care quality audits; gather client feedback and follow up on actions.
• Provide supervision and support to frontline Care Assistants; conduct spot checks and assessments.
• Assist onboarding and ongoing staff development; shadow new carers.
• Monitor CQC compliance; support inspections and audits.
• Plan rotas with Care Coordinators and participate in on-call rota.
• Engage in multi-disciplinary reviews and maintain relationships with service users and teams.
• Ensure accurate documentation in care management systems; maintain records.

Skills

People management

Coaching

Operational experience

Tools

Care management systems

MS Excel

MS Word

Job description

Compensation: GBP 14.44 - GBP 15.44 - hourly

Overview

Field Care Supervisor – Lead Our Dedicated Team (Bishop's Stortford Branch)

We’re recruiting for a full-time, permanent Field Care Supervisor based at the Bishop's Stortford branch, with the majority of time spent in the community supporting frontline care teams and service users.

What is Domiciliary (Home) Care?

Domiciliary care keeps people in their own homes. By providing essential, everyday support, companionship, and practical help, we empower vulnerable individuals to maintain independence, routines, and dignity in their familiar surroundings.

About Us

As part of the City & County Healthcare Group, we are transforming the care industry by working smarter, using innovative technology, and driving positive change. We offer career opportunity, choice, and stability within a large national care organisation.

In this role, you will be the operational bridge between our Bishop\'s Stortford office and the community, ensuring high-quality care is delivered locally across:

• North Herts: Stevenage (SG1, SG2)
• Central Bedfordshire: Biggleswade, Sandy, and surrounding parishes (SG18 & SG19)

Shift Patterns

We offer flexible patterns to suit your lifestyle (full-time, part-time, weekdays, and weekends available):

• Day Shifts: 7:00/8:00 AM – 3:00/4:00 PM
• Evening Shifts: 3:00/4:00 PM – 10:00 PM

Job Description

What You’ll Be Doing (Key Responsibilities)

As a Field Care Supervisor, your focus is to guarantee the delivery of high-quality care support services. You will spend the majority of your time in the field, with essential office-based administration. Your supervisory duties include:

• Assessments, Reviews & QA: Conduct initial risk and needs assessments (in homes or hospital/residential settings). Carry out regular care reviews with clients and families, ensure care plans are accurate and person-centred. Perform care quality audits, gather client feedback, report findings, and follow up on action plans.
• Team Supervision & Leadership: Provide supervision, instruction, and support to frontline Care Assistants. Conduct spot checks, supervisions, and competency assessments in service users\' homes. Act as a primary point of contact for care staff.
• Training & Onboarding: Assist with onboarding, induction, and ongoing development of new staff. Shadow new carers in the field, identify training needs, and support with performance improvement.
• CQC Compliance & Safeguarding: Monitor and maintain CQC compliance, support preparation for inspections and audits. Respond to concerns, incidents, and safeguarding matters.
• Rota Strategy & Operations: Work with Care Coordinators to plan realistic, effective care worker rotas. Participate in on-call rota as required.
• Multi-Disciplinary Collaboration: Engage in multi-disciplinary reviews and build relationships with service users, families, internal teams, and healthcare professionals.
• Documentation & Systems: Ensure accurate and timely documentation using care management systems. Maintain up-to-date records, including supervision notes, spot checks, and compliance documents.

Qualifications

What You’ll Need (Essential Requirements)

We welcome applications from experienced care professionals and from candidates with strong people management, coaching, or operational experience.

• Experience: Minimum 1 year as a Field Supervisor in the UK care sector; domiciliary care experience is desirable. Experience supervising, supporting, coaching, or managing people.
• Knowledge: Understanding of CQC standards, regulations, and compliance; safeguarding procedures and best practices.
• Assessment & QA Skills: Experience conducting risk/needs assessments, spot checks, supervisions, audits, and competency assessments.
• Tech & Admin Skills: Familiarity with care management systems and proficiency in MS Excel and MS Word.
• Driving & Travel: Full UK driving licence and access to a vehicle; willingness to travel across England.
• Attributes: Excellent communication, relationship-building, and organisational skills; proactive, solution-focused; able to work independently in a field-based role.
• Availability: Available to join the team ASAP.
• Right to Work: The right to work in the UK. Visa sponsorship is not offered.

Benefits

What You’ll Receive (The Sage Care Perks)

We offer stability, career progression, and support as part of a national care group:

• 28 days annual leave (pro-rata)
• Fully paid training, continuous development, and funded NVQ/Diplomas
• Enhanced maternity, paternity & adoption pay
• Access to a dedicated wellbeing & benefits platform
• Refer-a-Friend scheme
• Being part of the UK\'s largest home care provider

Closing note

Sage Care is an Equal Opportunities Employer.