Field Based Motor Engineer

Solus - an Aviva company; Bristol; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Discount on Aviva products

Aviva Save As You Earn scheme

Supportive policies for parental and carer's leave

Wellbeing focus with health tools

Job summary

A leading vehicle repair firm in the UK is seeking an experienced Motor Engineer to enhance customer service. The role involves dealing with motor inspections and ensuring the quality of repairs within a network. Candidates should have motor claims knowledge and strong communication skills. Additional benefits include a competitive salary, bonus opportunities, and a company pension scheme. Inclusivity is valued, encouraging all applicants to apply regardless of meeting every qualification. The organization guarantees an interview for disabled applicants meeting minimum criteria.

Qualifications

• Member of either IMI / IRTE / ATA / VDA or willing to work towards it.
• Experience in dealing with both Insured and Third-party motor inspections.
• Positive and self-confident approach when dealing with customers.
• Good knowledge of Audatex estimating
• Strong communication and attention to detail
• Calm under pressure with customer focus

Responsibilities

• Preserve consistency and best customer service across the business.
• Monitor performance of Solus sites and approved repairers.
• Audit estimates prior to authorising repairs.
• Identify areas for improvement and act on opportunities

Skills

Motor Claims knowledge

Good spoken and written communication skills

Accuracy and attention to detail

Ability to work well under pressure

PC literate with good administrative skills

PC literacy

Education

IMI/IRTE/ATA/VDA qualification

Tools

Audatex

Job description

Overview

Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?

Responsibilities

The role:

Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.

The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.

You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.

Qualifications

Desirable qualifications and experience:

• Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
• Motor Claims knowledge including a basic understanding of insurance principles
• Good working knowledge of computerised damage estimating systems, including Audatex
• Good spoken and written communication skills
• Accuracy and attention to detail
• Positive and self-confident approach when dealing with our customers.
• Empathy, tact, assertiveness and diplomacy when talking to customers
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills
• Ability to take on increased ownership and responsibility when necessary

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us?

Apply online today, and our team will be in touch within 14 days.