Desk Based Motor Engineer

Solus Accident Repair Centres Company; United Kingdom; Remote; GBP 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus opportunity

Company pension

33 days holiday

Retail discounts

Aviva Save As You Earn

Zusammenfassung

Solus Aviva Motor Engineers are sought to maintain high standards of customer service and accurate motor claim estimates across our network. You will work on insured and third-party inspections using Audatex and other estimating tools, coordinating with our repairer network and Solus sites to ensure timely, cost-effective approvals.

The role requires knowledge of motor claims principles, strong communication, and the ability to manage multiple tasks under pressure while delivering excellent

Qualifikationen

• Member of IMI/IRTE/ATA/VDA or working towards membership.
• Motor Claims knowledge and understanding of insurance principles.
• Good working knowledge of Audatex and damage estimating systems.
• Strong spoken and written communication skills.
• Accuracy and attention to detail.
• Positive, self-confident approach with customers.
• Empathy, tact, diplomacy when talking to customers.
• Ability to work under pressure and meet deadlines.
• PC-literate with good administrative skills.
• Ability to take on increased ownership and responsibility.

Aufgaben

• Inspect insured and third-party motor claims and audit estimates.
• Authorise repairs through approved repairers and customer repair networks.
• Maintain contact with Solus sites and repairers to monitor performance and relationships.

Kenntnisse

Motor Claims knowledge

Communication skills

Attention to detail

Empathy & diplomacy

Pressure handling

PC literacy

Ownership & initiative

Ausbildung

IMI / IRTE / ATA / VDA membership or working towards

Tools

Audatex

Jobbeschreibung

Overview

Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?

Responsibilities

The role:

Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.

The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.

You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.

Qualifications

Desirable qualifications and experience:

• Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
• Motor Claims knowledge including a basic understanding of insurance principles
• Good working knowledge of computerised damage estimating systems, including Audatex
• Good spoken and written communication skills
• Accuracy and attention to detail
• Positive and self-confident approach when dealing with our customers.
• Empathy, tact, assertiveness and diplomacy when talking to customers
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills
• Ability to take on increased ownership and responsibility when necessary

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.