Field Applications Specialist

Danaher; Reading; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading diagnostics company in the UK is seeking a Field Application Specialist to provide expert support for Haematology and Blood Banking solutions. The role involves on-site and remote training for laboratory staff, support during product installations, and maintaining customer relationships. Ideal candidates have a Bachelor’s degree in Biomedical Science and four years of experience in a clinical or diagnostic setting. The position requires regular travel to customer sites as part of a hybrid model.

Qualifications

• 4 years of experience in a clinical laboratory or medical device environment.
• Strong understanding of diagnostic applications and laboratory workflows.
• Ability to provide on-site and remote training.

Responsibilities

• Deliver expert application support for Haematology and Blood Banking solutions.
• Provide training for laboratory staff focused on workflow optimization.
• Act as the primary technical contact for customers.

Skills

Communication skills

Troubleshooting

Laboratory workflows knowledge

Customer relationship building

Education

Bachelor’s degree in Biomedical Science or related field

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Field Application Specialist is responsible for providing expert support and training on Beckman Coulter’s Haematology and Transfusion solutions, ensuring customers achieve accurate, timely, and reliable laboratory results. This role plays a critical part in driving customer adoption, optimizing laboratory workflows, and strengthening confidence in Beckman Coulter systems. By partnering closely with laboratory teams and internal colleagues, the Field Application Specialist contributes directly to improved patient care and enhances the organization’s reputation as a trusted leader in diagnostic solutions.

This position reports to the Field Application Manager and is part of the United Kingdom and Ireland team. You will be located in the United Kingdom, this position will be a hybrid role; visiting customer sites through the UK&I, with potential travel outside of the UK&I

In this role, you will have the opportunity to:

• Deliver expert application support for our Haematology and/or Blood Banking solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
• Provide on-site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
• Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go-lives.
• Act as the primary technical contact for customers, addressing application-related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
• Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention.
• Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.

Who You Are:

• Education: Bachelor’s degree in Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential) and or experience: 4 years of experience in a clinical laboratory, diagnostics, or medical device environment, ideally with exposure to application support, system implementation, or customer training.
• Technical Knowledge: Strong understanding of laboratory workflows, diagnostic applications, and instrument connectivity, with practical troubleshooting skills.
• Customer Focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
• Problem Solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
• Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Driving License
• Ability to travel 80%

It would be a plus if you also possess previous experience in:

• Previous experience in the healthcare or diagnostics industry, with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.
• Experience contributing to complex projects, such as instrument installations, workflow optimizations, or cross-functional collaborations, with the ability to work both independently and as part of a team.
• Creative and innovative mindset, with the ability to “think outside the box” when addressing customer needs, workflow challenges, or technical problems.
• Flexibility in location, ideally based within the region of Reading, United Kingdom to enable regular customer site visits and travel.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.