Field Applications Engineer

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Our client, a global telecommunications company, is currently hiring for a Field Applications Engineer to provide professional technical and project management support for service provider and distribution partners in a timely manner.


Responsibilities

• Technical support of all SP accounts and SP distribution partners (2nd / 3rd Line)
• Customer onsite support for technical issue replicating, debugging and real life testing
• Provide support to the WEU Sales Team in the form of pre-sales, and attend customer sites where and when appropriate
• Develop and deliver technical training to customers, partners and other members of the team. Both onsite and internally
• Testing and evaluating new products including but not limited to: CPE/GPON/XGSPON/COE/LTE/5G/FWA product lines and firmware releases
• The ability to discuss with Product/Project Managers to come up with reasonable/feasible SW delivery schedule/plan with the considerations based on current situation (including FW/HW/logistic), and customer's requirements and communicate our plans to the customer.

Requirements

• Expert working networking TCP/IP, DHCP, DNS knowledge, including practical experience with wireless, VoIP, TR069/TR181 and xDSL, Fiber, and LTE/5G/FWA products and have been successful working in one of these roles:

- Second line (or higher) technical support within an SP, or
- Second line (or higher) technical support within a CPE vendor or CPE distribution partner

• They must have a valid passport from an EC member state, or if not from an EC member state have the necessary VISA(s) to travel within the EC member states

This is a full time, permanent position working on a hybrid basis, with the requirement to be in the office, 2-3 days per week. This role will involve traveling as required.

Our client offers excellent remuneration and benefits package