Field Application Specialist

Bio-Rad Laboratories; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Field Application Specialist to join their Food Science Team. In this pivotal role, you will collaborate with a dedicated sales team, providing essential application support and training to customers. Your expertise will help drive ambitious sales targets while ensuring customer satisfaction through technical assistance and product knowledge. With a focus on molecular laboratory techniques and a passion for customer engagement, you will play a vital role in shaping the future of food science solutions. Join a company that values innovation and teamwork, where your contributions will make a significant impact.

Benefits

Pension matched up to 8%

Private health insurance

Optional dental insurance

25 days holiday plus birthday off

Cycle to work scheme

Free on-site parking

Employee discounts at retailers

Employee referral scheme

24/7 online GP service

Mental health support

Qualifications

• 5-10 years in Field Application or Product Support, ideally in Food Science.
• Strong technical talent with ability to fix software and mechanical issues.

Responsibilities

• Provide application support for Food Science products.
• Conduct training and resolve customer complaints on-site or remotely.

Skills

Field Application Support

Technical Training

Customer Communication

Molecular Laboratory Techniques

Presentation Skills

Problem Solving

Education

Bachelor’s Degree in Biological Science

Master’s Degree in Food Science

Tools

IQ-Check Prep Automation System

Job description

Overview

Join Bio-Rad as a Field Application Specialist and take it on for our Food Science Team. You'll collaborate with a resilient, tenacious sales team to achieve ambitious sales targets. The Field application Specialist will be responsible for application support related to products in Food Science and ensuring customers receive the best support for their needs. This includes training, service, and application repair of company products at customer premises. Part of their job is also to perform presentations during seminars and congresses (when required) and to acquire information on competitors, market trends, and customers.The main geographical scope of the new Field Application Specialist colleague will be the UK and the Nordic countries (Denmark, Sweden, Finland, the Northern part of the Netherlands/Germany).

Please note that this position requires traveling up to 50-70%, mainly in the UK & Nordic countries.

How You’ll make an impact:

• Application support related to our products in the Food Science portfolio.
• Support sales team by providing pre-sales and post-sales technical activities to achieve FSD revenue targets.
• Commercial support for bids, customer presentations, and meetings.
• Training and education of Customers and Channel Partners
• Help to resolve customer complaints, either remotely or on-site in association with the Bio-Rad Technical Support Department
• Close co-operation with Sales Teams, representing the company at exhibitions and conferences, and helping to gather commercial and market knowledge
• Travel up to 50-70% in EMEA as required
• Application specialist for the IQ-Check Prep automation system within EMEA

What You’ll bring:

• Bachelor’s or Master’s degree in Biological Science, Microbiology, Food Science, or comparable
• 5-10 years of professional experience in a Field Application or Product Support role, ideally in the Food Science industry or equivalent combination of education and experience. Ability to work both independently and as part of a team.
• Strong technical talent with the ability or passion to learn to fix software, mechanical, or product handling issues
• Knowledge of molecular laboratory techniques, including real-time PCR
• Passion for working in the field with our customers
• Very good communication, presentation, and negotiation skills
• Good IT skills
• Proficiency in professional English (reading, writing, speaking) for meetings, reports, presentations, and technical documents.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: We’re proud to offer a variety of options, including pension matched up to 8%, private health and optionla dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & Help@hand (24/7 online GP, mental health support, & virtual wellbeing program).