Field Application Specialist

SOPHiA GENETICS; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

SOPHiA GENETICS is seeking a Field Application Specialist to train and support customers on our NGS and liquid handling solutions across Europe. Based in the UK or EU5, you will travel extensively to install, train, and troubleshoot, translating complex workflows into practical guidance.

You will collaborate with sales and product teams, draft protocol documents, and contribute to lab projects. Fluent English is required, with additional European languages a plus.

Qualifications

• Hands-on wet-lab NGS experience required.
• Previous experience in a FAS/Implementation/ SME role preferred.
• Ability to travel 60-75% across Europe to train and support customers.
• English fluency; additional European languages beneficial.

Responsibilities

• Provide training to customers on SOPHiA GENETICS solutions and manage support.
• Train internal and external collaborators.
• Elaborate laboratory documents and protocols.
• Coordinate with development and marketing for product/market implementation.

Skills

Wet-lab NGS

Travel 60-75%

Customer training

English fluency

Hamilton automation

Tools

Hamilton liquid-handling automation

Job description

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role in the UK or EU5, and you will spend 60-75% of your time working across the European territory supporting customers.

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

As our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and product management teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

The value you bring

Customer Training and Support

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage

Internal Laboratory participation

• Elaborate laboratory documents
• Train internal and external collaborators

Product Development

• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

Requirements

• Hands-on wet-lab NGS experience, including library preparation; theoretical NGS knowledge alone is insufficient.
• Previous experience in a FAS, Implementation or SME style role is highly required, while prior commercial or customer-facing experience is preferred; sales experience is not required.
• Hamilton liquid-handling automation experience is highly valuable and should ideally include understanding installed scripts and troubleshooting errors
• This role is unlikely to suit someone making their first move from an academic lab - Ideally you'll have previous experience interacting with customer or external parties and be able to translate complex technical and clinical terms into simple language.
• An ability to travel 60-75% to various locations across Europe to execute training and any customer support
• You will need to be fully fluent in English - Additional European language skills beneficial.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The Process

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.

'What impact can I expect to have on the world by working at SOPHiA GENETICS?'

'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'

'I am a *job title* - What can SOPHiA GENETICS offer my career?'

Starting Date: ASAP

Location: Field-Based. UK or EU5.

Contract: Permanent