Field Application Specialist

SOPHiA GENETICS; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

SOPHiA GENETICS is seeking a Field Application Specialist for the Genomic Research team. This field-based role in the UK or EU5 focuses on training and supporting customers across Europe, with 60-75% travel.

You will train customers on SOPHiA GENETICS Bundle solutions, interact with sales/product teams, and contribute to lab projects and documentation to improve offerings.

Qualifications

• Hands-on wet-lab NGS experience including library prep.
• Experience in a Field Application Specialist (FAS) or SME/implementation role preferred; sales experience not required.
• Proficiency with Hamilton liquid handling systems and troubleshooting.
• Willingness to travel 60–75% across Europe for training and customer support.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Provide training and hands-on support to customers on SOPHiA GENETICS Bundle solutions.
• Collaborate with sales and product teams to relay customer needs and feedback.
• Draft scientific and quality documents, including fact sheets and work instructions.
• Contribute to ongoing laboratory projects and protocol optimizations.

Skills

Wet-lab NGS

FAS/SME experience

Hamilton automation

Travel 60-75%

English fluency

Tools

Hamilton liquid handling

Job description

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands‑on support?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role in the UK or EU5, and you will spend 60-75% of your time working across the European territory supporting customers.

Our mission

We believe there is a smarter, more data‑driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

As our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and product management teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

The value you bring

Customer Training and Support

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage

Internal Laboratory participation

• Elaborate laboratory documents
• Train internal and external collaborators

Product Development

• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

Qualifications

• Hands‑on wet‑lab NGS experience, including library preparation; theoretical NGS knowledge alone is insufficient.
• Previous experience in a FAS, Implementation or SME style role is highly required, while prior commercial or customer‑facing experience is preferred; sales experience is not required.
• Hamilton liquid‑handling automation experience is highly valuable for at least one hire and should ideally include understanding installed scripts and troubleshooting errors.
• This role is unlikely to suit someone making their first move from an academic lab – Ideally you'll have previous experience interacting with customer or external parties and be able to translate complex technical and clinical terms into simple language.
• An ability to travel 60‑75% to various locations across Europe to execute training and any customer support.
• Fully fluent in English – additional European language skills beneficial.

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Our benefits package is comprehensive, but varies internationally in‑line with local standards and laws. You can discuss a full breakdown with us.

Location

Field‑Based. UK or EU5.

Contract

Permanent