Field Application Scientist Manager

ZipRecruiter; Cambridge; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in drug development seeks a Field Application Scientist Manager/Director to join their team. This role involves providing technical support, leading client interactions, and developing solutions for product applications. The successful candidate will have an M.S. or PhD with significant industry laboratory experience and excellent communication skills. Travel is required about 30% of the time.

Qualifications

• Minimum of 5 years laboratory experience in relevant fields.
• At least 4 years of industry experience in GMP processes.

Responsibilities

• Lead the FAS team to provide technical support.
• Develop product solutions and maintain customer relationships.
• Prepare documentation and lead training sessions.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Education

M.S. or PhD in immunology or related discipline

Job description

Job Description

ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins and critical reagents/assays to support drug development and clinical applications, including target discovery and validation, candidate drug screening and optimization, CMC development, preclinical and clinical studies, commercial production, and companion diagnostics. We are committed to excellence in providing quality products and services and accelerating therapeutic development.

Our mission is to accelerate the process of target therapeutic drug development. We aim to be a cornerstone company in the life science and healthcare industry. We value rapid growth in a global market through quality, performance, and innovation, empowering our employees with trust, value, and respect, while encouraging cross-functional collaboration and continuous learning.

Job Summary

As a Field Application Scientist (FAS) Manager/Director, you will support our company goals and customer needs. You will lead the FAS team to provide technical support related to ACROBiosystems products, primarily supporting our GMP product lines. Your responsibilities include responding to customer inquiries, offering technical solutions, and building strong customer relationships.

Essential Functions

• Technical Support and Solutions: Collaborate with cross-department teams to develop product solutions, application notes, and support plans. Provide comprehensive technical solutions to meet customer needs and engage in key account development and maintenance.
• Customer Interaction: Serve as the point of contact for technical inquiries via email, phone, and visits. Maintain and strengthen customer relationships.
• Documentation and Training: Summarize technical information, draft technical tips and guides, update technical content on the company's website and knowledge databases, and lead product training sessions.
• Presentation and Networking: Present product and technical information at trade shows and during customer visits to promote our products and stay informed on industry trends.
• Travel: Travel domestically (and occasionally internationally) approximately 30% of the time for customer meetings, trade shows, and training.
• Other Responsibilities: Participate in additional projects or responsibilities as needed.

Minimum Qualifications – Education and Experience

• M.S. or PhD in immunology, protein chemistry, or a related discipline.
• At least 5 years of laboratory experience in molecular and cell biology, immunoassay, protein chemistry, or related bioassay techniques.
• At least 4 years of industry experience related to large-scale production and GMP processes.

Preferred Qualifications

• Experience in therapeutic development, clinical research, or diagnostics is a plus.
• Knowledge of quality control and production process development is desirable.
• Proficiency in Mandarin Chinese.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication and presentation skills.
• Ability to manage multiple projects and adapt to changing priorities.
• Strong analytical, critical thinking, and problem-solving skills.
• Committed to providing excellent customer service.
• Meticulous attention to detail.
• Passionate about promoting and driving company initiatives.
• Willingness to travel globally approximately 30% of the time.

Location: Onsite at one of ACROBiosystems' locations in Newark, DE; Boston, MA; San Jose, CA; or San Diego, CA.

Salary Range: $100,000 to $130,000 plus bonus.