Field Application Scientist Manager

ZipRecruiter; Cambridge; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading company in the life sciences industry seeks a Field Application Scientist Manager/Director to lead a team providing technical support for their products. This role requires an M.S. or PhD in immunology with significant experience in laboratory settings, focusing on customer engagement and technical solutions.

Benefits

Bonus package

Opportunity for global travel

Professional development opportunities

Qualifications

• 5+ years of laboratory experience in molecular and cell biology.
• 4+ years of industry experience related to large-scale production.
• Proficiency in Mandarin Chinese.

Responsibilities

• Provide technical support and solutions to customers.
• Build and maintain strong customer relationships.
• Lead product training and document technical information.

Skills

Analytical skills

Communication

Customer service

Problem-solving

Education

M.S. or PhD in immunology or related discipline

Job description

Job DescriptionJob Description

ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins and critical reagents/assays to support drug development and clinical applications from target discovery and validation, candidate drug screening and optimization, CMC development, preclinical and clinical studies, commercial production, and companion diagnostics. We are committed to excellence in providing quality products and services and accelerating the process of therapeutic development.

Our mission is to accelerate the process of target therapeutic drug development. We aim to be a cornerstone company in the life science and healthcare industry. We value the fast growth in a global market over a challenging time by excelling through quality, performance, and innovation, empowering our employees with trust, value, and respect, embracing , and encouraging cross-functional collaboration and continuous learning.

Job Summary

In a leadership role as Field Application Scientist (FAS) Manager/Director, you will support our company goals and customer’s needs. The Field Application Scientist Manager/Director will lead the team of FAS to provide technical support to customers related to the ACROBiosystems product line. This individual will also primarily support our GMP product lines. In this position, you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Technical Support and Solutions: You'll work closely with cross-department teams to develop product solutions, application notes, and customer support plans. Providing comprehensive technical solutions to support customer needs and actively engaging in key account customer development and maintenance are crucial aspects of this role.
• Customer Interaction: You'll be the point of contact for technical inquiries from customers, which you'll address through email, phone calls, and visits. Building and maintaining strong customer relationships is key to success in this role.
• Documentation and Training: Summarizing technical information, drafting technical tips and guides, recommending updates to technical information on the company's website and knowledge databases, and leading product training are essential tasks.
• Presentation and Networking: Presenting product and technical information at trade shows and customer field visits is important for promoting the company's products and staying informed about industry trends.
• Travel: Expect to travel domestically (and occasionally globally) around 30% of the time to meet with customers, attend trade shows, and conduct training sessions.
• Other Responsibilities: Depending on the company's needs, you may also be involved in other projects or responsibilities related to your role as an FAS Supervisor.

Minimum Qualifications – Education and Experience

• M.S. or PhD degree in immunology, protein chemistry or related discipline required.
• 5+ years of laboratory experience in molecular and cell biology, immunoassay, protein chemistry, or other bioassay techniques required.
• 4+ years of industry experience related to large-scale production and/GMP experience.

Qualifications – Education and Experience

• Experience in applied science (therapeutic development, clinical research, diagnostics) a plus.
• Familiar with quality control and production process development desired.
• Proficiency in Mandarin Chinese .

Knowledge, skills, and Abilities

• Excellent written and verbal communication and presentation skills.
• Ability to manage and prioritize multiple projects around changing priorities.
• Strong analytical, critical thinking, and problem-solving skills.
• Dedication to providing great customer service.
• Process with impeccable attention to detail.
• Passion to positively promote and drive success on company initiatives.
• Ability to travel globally 30% of the time.

Location: Onsite at one of ACROBiosystems' locations- Newark, DE, Boston, MA, San Jose, CA or San Diego, CA

Salary Range: $100,000 to $130,000 plus bonus