Field Application Scientist EU, AMEA and LATAM

Pillar Biosciences; London; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dedicated Field Application Scientist to support its commercialization efforts. This remote position involves delivering technical training and support to customers across various regions, including the EU and LATAM. The ideal candidate will have a strong background in NGS and clinical testing, paired with excellent communication skills to foster customer relationships. Join a forward-thinking team committed to making precision medicine accessible to all patients, and take your career to the next level by contributing to impactful scientific advancements.

Qualifications

• 5+ years’ experience in NGS or clinical testing laboratories.
• Solid understanding of genomics principles and bioinformatics.

Responsibilities

• Provide pre- and post-sale technical support and training.
• Deliver scientific presentations on NGS solutions.
• Cultivate relationships and engage in scientific discussions.

Skills

NGS (Next-Generation Sequencing)

PCR (Polymerase Chain Reaction)

Molecular Biology

Bioinformatics

Customer Service

Technical Training

Interpersonal Skills

Communication Skills

Education

Advanced degree in Life Sciences

Tools

CRM Systems

Microsoft Office

SAP or similar systems

Job description

This role supports Pillar’s commercialization efforts by providing professional field application support and customer service in the EU, AMEA, and LATAM regions. Our Field Application Scientist (FAS) team members support customer needs by delivering technical training (on-site or remote), providing technical support by addressing customer-driven inquiries, and supporting the regional sales team throughout the entire customer engagement process. The FAS team also provides customer feedback to internal stakeholders, including Sales and Marketing, R&D, RA/QA, Manufacturing, and Operations.

This is a remote, field-based position reporting directly to the Head of EMEA and requires travel to clients throughout the EU, AMEA, and LATAM.

Duties and Responsibilities

1. Pre- and post-sale technical support and training
2. Deliver scientific presentations showcasing Pillar Biosciences' NGS solutions
3. Provide expert understanding and strong technical competency in discussing Pillar Biosciences' product offerings
4. Conduct in-lab (and remote) wet bench product trainings and evaluations for new and existing customers
5. Cultivate relationships and engage in scientific discussions with customers
6. Identify, nurture, and manage KOL collaborations working with the sales team
7. Respond to incoming customer service requests for support or sales inquiries
8. Handle customer complaints according to Pillar policy, including documentation, escalation, monitoring investigations, and providing timely updates and resolutions
9. Accurately record all required documents related to customer interactions
10. Provide customer feedback to internal stakeholders in the customer experience
11. Support the Sales team in technical discussions, presentations, and meetings with customers
12. Record all customer interactions in the CRM, including feedback and complaints
13. Maintain a positive and professional attitude toward customers at all times

Qualifications

1. Advanced degree in life sciences or equivalent, with 5+ years’ experience working in NGS or clinical testing laboratories
2. Multilingual skills preferred, with a strong foundation in English and proficiency in French, Spanish, or Italian
3. Solid understanding of genomics principles, DNA/RNA sequencing, targeted panels, and bioinformatics
4. Expertise in NGS, library preparation, qPCR, molecular biology, DNA and RNA applications; MDx experience in a clinical setting
5. At least 3 years of clinical laboratory experience with PCR and/or NGS, knowledge of bioinformatics, data analysis, and clinical research workflows
6. Dedication to customer satisfaction
7. Excellent interpersonal, listening, and organizational skills
8. Strong written and verbal communication skills
9. Positive, empathetic, and professional attitude
10. Ability to adapt to a fast-paced environment, multitask, and focus on customer needs
11. Proven success in managing complex tasks with minimal oversight
12. Proficiency with computer systems, Microsoft Office, Outlook, etc.
13. CRM management experience; SAP or similar systems is a plus
14. Ability to work with all organizational levels
15. Willingness to learn technical and commercial aspects of Pillar’s offerings
16. Flexibility in work schedule and departmental needs
17. Ability to travel 50%

Pillar Biosciences aims to "Make precision medicine the first option for every patient" by developing targeted NGS-based assays and software for high-throughput laboratories. We seek collaborative, independent problem solvers to support our mission.

Pillar Biosciences is an Equal Opportunity and Affirmative Action employer committed to a diverse workforce. All qualified applicants will receive consideration without regard to race, religion, age, nationality, marital status, sexual orientation, disability, or other protected characteristics.