Field Application Engineer, UK

OPAL-RT TECHNOLOGIES; City of Edinburgh; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Access to telecommuting

Collaborative atmosphere

Job summary

OPAL-RT TECHNOLOGIES is seeking an Application Engineer for a hybrid role based in Edinburgh. The position involves providing after-sales technical support, managing customer projects, and executing feasibility studies for existing and new clients.

The ideal candidate holds a diploma in electrical engineering and has experience, preferably with modeling complex systems. The role offers flexibility with remote working opportunities and requires fluent English.

Qualifications

• Significant experience in modeling complex systems such as electrical conversion and drives.
• Beginners accepted depending on the profile.

Responsibilities

• Provide after-sales technical support to existing customers.
• Carry out projects and deliveries for new customers.
• Support various sales managers with feasibility studies.

Skills

Modeling Tools: MATLAB/Simulink

Fluent in English

Education

Diploma in Electrical Engineering

Job description

OPAL-RT Technologies is looking for an Application Engineer. This position is hybrid and is based in Edinburgh.

OPAL-RT is a leader in real-time simulation, rapid control prototyping (RCP) and hardware-in-the-loop (HIL) testing for the design, testing and optimization of control and protection systems used in power grids, power electronics and electrical drives. Our solutions are aimed at various industries such as the energy industry, automotive, railways, and aeronautics, but also at R&D centers and universities. Several multinationals use OPAL-RT SYSTEMS: EDF, EADS, DCNS, ABB, GE ENERGY, RENAULT, TOYOTA, GENERAL ELECTRIC, SNCF, CEA, CERN, NASA, etc.

Surpassing And Stimulating Challenges

Mission

• After-sales technical support: on a day-to-day basis, you will provide technical support to existing customers and carry out projects and deliveries for new customers, the commissioning of the systems, as well as the training of users.
• Training and commissioning.
• Pre-sales technical support: upstream of projects, you will support various sales managers by carrying out feasibility studies or demonstrations.

The candidate must be very rigorous and attentive to the client. He/she will be responsible for providing quality technical service and maintaining good relations with both clients and team members.

Regular international travel (duration of 2 to 5 days between 1 to 2 times per month) is to be expected throughout the duration of the mission.

Key Responsibilities

• Management of customer technical support and customer projects.
• Live processing of support tickets opened by customers.
• If necessary, request level 2 or 3 support and follow‑up of the file with the R&D department at the head office in Montreal.
• Follow‑up of current projects in collaboration with the technical director.
• Participation in the purchase of equipment.
• Definition and execution of tests before delivery.
• Logistics follow‑up of deliveries.
• Commissioning of systems at customer sites and providing user training either on site or remotely.
• On‑site or remote user training.
• Pre‑sales support: implementation of hardware and software demonstrators.
• Product demonstrations at events (trade fairs, seminars).
• Carrying out feasibility studies for prospects.
• Participation in the technical pitch to prospects.
• Supporting sales managers in the field.

Requirements

• Education: Diploma in the fields of electrical engineering.
• Experience: Ideally significant experience in modeling complex systems such as electrical conversion and drives, mechatronic systems, control/command. Beginners accepted, depending on the profile.
• Languages: fluent in English.
• Job Competencies: Modeling Tools: MATLAB/Simulink.

Why Join OPAL-RT

• You are looking for stimulating challenges that will push you to constantly surpass yourself.
• You dream of a family, professional, collaborative and friendly atmosphere.
• You need a flexible schedule and access to telecommuting in order to reconcile your private and professional life.
• You want to perfect your knowledge and know‑how by rubbing shoulders with researchers, innovators, scientists who all have one thing in common: passion.
• You have chosen to be an important collaborator for the technological advancement of a multitude of industries.
• You want to be seen for your ideas, creativity and talents.
• You know your value and are looking for a competitive total reward.
• You don't want a job, you want a career!