Field Application Engineer

WEC; Woking; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Background

As architects of meaningful change, we guide industries forward by developing world-class products and holistic, scalable solutions that harness our expertise in telemetry, control and analytics and electrification.

We work with pioneers and visionaries who share our ambition to win. The output is high-performance design of products and processes across the automotive, motorsport, transport and internet of things industries.

You won’t believe what we get to work on.

Purpose of the Role:

The Field Application Engineer will support customers use of McLaren Applied hardware, embedded software, off-car configuration and data analysis software. This role may include worldwide travel, unsocial hours and weekend work.

You will interact with other departments across the company to help customers maximise the value of McLaren Applied products.

You will represent the customer internally, to positively steer future development and influence the product strategy.

The role will focus on providing general support across the McLaren Applied motorsport customer base, primarily to independent customers competing in – WEC, IMSA, Formula E, IndyCar, MotoGP. This role may also provide additional support to other already supported customers during peak periods.

Principal Accountabilities:

1. Provide support at the track, remotely and at customer premises.
2. Represent the customer’s viewpoint within McLaren Applied.
3. Work with internal teams to push through issue resolution.
4. Assist with improving departmental procedures and knowledge base.
5. Take on development projects as required and drive these forward with minimal supervision.
6. Diagnose hardware and software problems, probing problems to objectively understand whether it is a failure of the system or its environment.
7. Recognise opportunity to add value with additional McLaren Applied products or solutions.

Knowledge, Skills, Qualifications and Experience:

1. Accurately interpret observations noted in the field to advise solutions or escalate appropriately.
2. Diagnose hardware and software problems under pressure with a detailed and methodical approach.
3. Good communicator with the ability to capture information quickly and accurately.
4. Good understanding of the electronic elements of motorsport systems and powertrains, including the characteristics of typical sensors and actuators used in motorsport.
5. Experience of working trackside in a motorsport environment.
6. Experience of the following tools beneficial:
1. MATLAB/Simulink/Stateflow
2. Data analysis tools such as ATLAS
3. ECU set-up tools such as System Monitor
4. Excel VBA
5. Knowledge of one or more general purpose programming languages including, but not limited to: Python, Java, C#, C++
7. Educated to graduate level and awarded a minimum of an Upper Second-Class Honours Degree (2:1) in a relevant engineering discipline. Equivalent experience will also be considered.

What we can offer you:

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.

At McLaren Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible working policies, including Hybrid Working.
• Life assurance to the value of 4 times base salary.
• Opportunity to join the McLaren Applied Pension Plan.
• Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
• Ride-to-work with Evans Cycles – take advantage of the Government’s Cycle-to-Work scheme which offers savings of up to 42% on the cost of a new bike, cycling accessories and components.
• Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful completion of their probationary period.

Who we are:

McLaren Applied are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.

McLaren Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. McLaren Applied are also members of the UK Government Disability Confident Scheme.