Field Application Engineer

Support Revolution; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in London is looking for a Field Application Engineer to support the growing global IT market. This role involves providing pre-sales and post-sales support, managing customer relationships, and delivering training on new products. Candidates should have 5-10 years of experience in IT, particularly in Compute, Storage, and Networking, along with strong solution design skills.

Qualifications

• 5-10 years relevant experience in IT, specifically in Compute, Storage, and/or Networking.
• Familiarity with compute and storage hardware architecture.
• Ability to deliver training to clients.

Responsibilities

• Provide technical pre-sales and post-sales assistance to customers.
• Manage projects with internal and external teams.
• Assist with technical support escalations.

Skills

Technical pre-sales assistance

Customer engagement

Solution design skills

Diagnostic skills

Communication skills

Education

Degree in related field (or relevant experience)

Tools

Operating Systems

Storage Software

Network Operating Systems

Job description

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Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within customers.
• Assist with technical support escalation, and pre-sales queries.
• Be the trusted advisor within specific customer base, engaging at all levels within customers.
• Manage and develop leads from a technical capability standpoint.
• Deliver POC to end-users, and manage POCs end to end.
• Ability to investigate and work around issues.
• Deliver training to customers on new product offerings and roadmaps.
• Assist internal sales with training, and meetings.
  

Qualifications:

• A degree in related field desirable but not necessary. A degree can be offset by relevant experience.
• 5-10 years relevant experience within IT, specifically within Compute, Storage, and/or Networking
• Good solution design and diagnostic skills.
• Familiarity and experience with range of Operating Systems, Storage Software, and/or Network Operating Systems would be beneficial.
• Strong background with compute and storage hardware and architecture.
• Good ability to communicate ideas and solutions to a range of client type.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.