Field Application Engineer

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Field Application Engineer to enhance its growing team. This role involves developing opportunities in the global IT market, providing technical support, and serving as a trusted advisor to customers. You will manage projects and support business growth by promoting innovative solutions in Compute, Storage, and Networking. If you have a strong background in IT and excellent communication skills, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5-10 years of relevant IT experience, especially in Compute, Storage, and Networking.
• Strong solution design and diagnostic skills are essential.

Responsibilities

• Provide pre-sales technical support and post-sales assistance.
• Promote technology and product portfolio within customer organizations.
• Deliver and manage Proof of Concept (POC) demonstrations.

Skills

IT Experience

Solution Design

Diagnostic Skills

Communication Skills

Education

Degree in IT or related field

Tools

Operating Systems

Storage Software

Network Operating Systems

Job description

Job Title: Field Application Engineer (FAE)

Supermicro, a Top Tier provider of advanced server, storage, and networking solutions, is seeking a talented and passionate Field Application Engineer to join our growing team. Our solutions cater to Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded markets worldwide.

Job Summary:

The FAE will develop new and existing opportunities in the global IT market, working closely with customers at all levels, managing projects alongside internal and external teams, and supporting business growth. Customer focus and solution expertise are key, as well as ensuring business continuity and support.

Responsibilities:

1. Provide pre-sales technical support and occasional post-sales assistance.
2. Promote Supermicro's technology and product portfolio within customer organizations.
3. Assist with technical support escalations and pre-sales inquiries.
4. Serve as a trusted advisor to customers across all levels.
5. Develop and manage technical leads.
6. Deliver and manage Proof of Concept (POC) demonstrations.
7. Investigate and resolve technical issues.
8. Train customers on new products and roadmaps.
9. Support internal sales teams with training and meetings.

Qualifications:

• Relevant experience of 5-10 years in IT, especially in Compute, Storage, and Networking; a related degree is desirable but not mandatory if offset by experience.
• Strong solution design and diagnostic skills.
• Experience with operating systems, storage software, and network operating systems is beneficial.
• Solid understanding of compute and storage hardware and architecture.
• Excellent communication skills to convey ideas and solutions effectively.

Salary Range: [Insert details]

EEO Statement:

Supermicro is an Equal Opportunity Employer committed to diversity and inclusion. We provide equal opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other legally protected status.