Field Account Manager

Daisy Communications; Woking; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications provider is seeking an Account Manager to drive product penetration and enhance customer relationships in the South region. You will achieve net growth by visiting existing customers regularly and leveraging your telecom experience. Essential skills include account management and a deep understanding of commercial objectives. The role offers a competitive salary of up to £40,000 plus uncapped commission and benefits including 25 days holiday and professional development support.

Benefits

25 days holiday plus bank holidays

Day off for birthday or wedding

£500 referral bonus

Training and professional development support

Eye care vouchers

Discounted healthcare memberships

Sim deals for family and friends

Discounts at over 1,200 retailers

Qualifications

• Experience in telecoms with large customers.
• Experience in account management.
• Understanding of commercial objectives across various sectors.
• Knowledge of the sales process and ability to demonstrate it.
• Ability to articulate the company’s vision and product portfolio clearly.

Responsibilities

• Achieve net growth and increase product penetration.
• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across the existing customer base.
• Pre-call all qualified opportunities before meetings.
• Identify customer needs for additional products/services.

Skills

Experience in telecoms with large customers

Experience in account management

Understanding of commercial objectives across various sectors

Knowledge of the sales process

Ability to articulate the company's vision and product portfolio

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are continuously expanding our teams, product offerings, and customer base by collaborating with major networks and suppliers, as well as through acquisitions. There are always new opportunities to support UK businesses.

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. Achieve net growth and increase product penetration by cross-selling Daisy products into existing customers.
2. Ensure customer visits every 3 months for account reviews.
3. Increase product penetration across existing customer base through high product knowledge.
4. Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
5. Use effective questioning to identify customer needs for new or additional products/services and engage relevant specialists as needed.
6. Record meeting information accurately in Daisy Central within 24 hours and follow up actions with customers.
7. Complete all quotes via Daisy Central or provided templates within 48 hours of meetings.
8. Maintain a high level of product knowledge to identify opportunities for efficiency improvements and cost reductions for customers.
9. Deliver excellent account management to encourage re-signs and cross-selling opportunities.
10. Collaborate with support and specialist teams to provide high-quality service and recommendations.

Customer Service Responsibilities

1. Raise cases with customer service for issues and provide all relevant details.
2. Follow up to ensure issues are resolved and communicate with customers throughout.
3. Contact customers post-case resolution to confirm expectations are met.
4. Flag at-risk customers to your manager for appropriate action.

Qualifications

• Experience in telecoms with large customers.
• Experience in account management.
• Understanding of commercial objectives across various sectors.
• Knowledge of the sales process and ability to demonstrate it.
• Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.

Additional Benefits

• 25 days holiday plus bank holidays, increasing up to 30 with service.
• Day off for your birthday or wedding.
• £500 referral bonus.
• Training and professional development support.
• Eye care vouchers and discounted healthcare memberships.
• Sim deals for you and your family/friends.
• Discounts at over 1,200 retailers.