Field Account Manager

Daisy Communications; Reading; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a Field Account Manager to drive sales and build relationships with small to medium-sized businesses. In this dynamic role, you will spend most of your time visiting clients, providing consultative assistance for digital transformation projects, and ensuring exceptional service delivery. The position offers a competitive salary, a car allowance, and numerous benefits, including generous holiday allowances and professional development opportunities. If you are a motivated individual with a passion for sales and customer service, this is a fantastic opportunity to make a significant impact in a thriving company.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Access to discounts at retailers

Additional day off for birthday or marriage

Qualifications

• Recent experience in sales or account management is essential.
• Strong communication and relationship-building skills are required.

Responsibilities

• Develop and implement account plans to meet customer needs.
• Proactively cross-sell and up-sell Daisy products and services.

Skills

Sales Experience

Account Management

Communication Skills

Relationship Building

Self-Motivated

Problem Solving

Organizational Skills

Teamwork

Resilience

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £30,000 plus £5,000 car allowance or company car

Location: Field Based

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary.

Key Responsibilities:

1. Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities.
2. Present bespoke solutions to meet customer needs.
3. Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers.
4. Carry out proactive outbound communication to our customers – including booking customer visits for yourself.
5. Create value and build strong relationships with customers.
6. Proactively upskill and self-learn.
7. Cross-sell and up-sell all Daisy products and services to your existing customers.
8. Meet set revenue and product penetration targets on a monthly basis.
9. Identify and escalate opportunities to sell further products by way of visit or referral.
10. Responsible for keeping churn to a minimum.
11. Re-sign customers into new contract.
12. Work towards set targets, KPI’s, goals and objectives.
13. Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact.
14. Collect Key Decision Maker contacts and contact details.
15. Obtain additional information where possible to maximize customer contact details.

Qualifications

1. Recent Sales or Account Management experience.
2. Target & KPI driven.
3. Excellent communications skills; verbal and written.
4. Ability to develop trusting relationships.
5. Fast thinking.
6. Self-motivated.
7. Resilient and strong willed.
8. Enthusiastic and willing to learn.
9. The ability to work under pressure.
10. Excellent customer relations skills.
11. Ability to manage workload.
12. Strong organisational skills.
13. Strong team worker.
14. Computer literate.
15. Account Manager Experience.
16. Problem Solving.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer:

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.

#LI-Remote