Field Account Manager

DHL; Milton Keynes; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Milton Keynes is looking for a Field Account Manager to oversee customer accounts, ensuring performance targets are met. The ideal candidate should possess strong presentation and analytical skills, be adept at using Microsoft Excel, and have a full UK driving license. This full-time position offers opportunities for career development and a competitive benefits package.

Benefits

Healthcare discounts

Pension scheme

Employee assistance programme

Childcare discounts

Qualifications

• Strong presentation skills are essential for effective communication with clients.
• Ability to meet deadlines in a high-pressure environment is crucial.
• Proficiency in Microsoft Excel is required for data management.

Responsibilities

• Accountable for managing customer performance to achieve targets.
• Maintain relationships with clients to ensure continued business.
• Provide accurate revenue forecasts based on client data.

Skills

Strong presentation skills

Ability to work under pressure

Good analytical skills

Excellent Microsoft Excel skills

Planning and organisational skills

Competent using operating systems

Understanding of Health and Safety requirements

Self-motivation

Job description

Position: Field Account Manager
Contract Type: Permanent / Full-time
Location: Field Based - Milton Keynes area
Hours: 37.5 per week / Monday to Friday

Overview

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role

Responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Being fully compliant with all internal systems and maintain all customer records within our CRM.

Responsibilities

• Accountable for the performance of a portfolio of customers to achieve quarterly targets
• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer calls, visits, opportunities and at-risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Support with yield management projects to deliver improved customer margin (e.g., GPI and margin improvements)
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customers adhere to agreed volume levels and take a proactive approach to monitoring
• Maintain strong relationships with all departments within DHL eCommerce UK

Qualifications

• Strong presentation skills
• The ability to work under pressure and achieve set deadlines
• Good analytical skills, specifically in the pre-processing of data
• Excellent Microsoft Excel skills
• Excellent planning and organisational skills
• Competency in using our operating systems
• Fully competent with our IT systems and product offering
• A good understanding of all DHL eCommerce UK Health and Safety requirements
• A full UK Driving Licence
• Self-motivation with proven ability to manage customers and opportunities within a large geographical area

Career development

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.